Part-Time Remote Customer Support Technician – Beverage Equipment Service & Maintenance – $27/hr – arenaflex

About arenaflex – Pioneering Refreshment Solutions Worldwide

arenaflex is a global leader in the production, distribution, and innovation of beverage experiences. With a heritage that spans more than a century, arenaflex combines cutting‑edge technology, sustainability initiatives, and a deep commitment to community engagement to bring refreshing moments to millions of consumers every day. Our portfolio includes iconic soft‑drink brands, sparkling waters, and emerging health‑focused beverages, all supported by a network of state‑of‑the‑art bottling and dispensing facilities. As we continue to expand our footprint, arenaflex is looking for dedicated professionals who share our passion for excellence, reliability, and customer delight.

Position Overview – Part‑Time Remote Customer Support Technician

This role is a unique blend of technical service, customer interaction, and field‑level problem solving. As a Part‑Time Remote Customer Support Technician for arenaflex, you will be the frontline guardian of our beverage dispensing equipment, ensuring that every machine delivers ice‑cold, perfectly carbonated drinks to our partners and end‑users. The position is fully remote, with occasional on‑site visits in the Tampa, Florida region, and offers a competitive hourly rate of $27, flexible scheduling, and the opportunity to work with a world‑renowned brand from the comfort of your own home.

Key Responsibilities

• Perform routine mechanical services and light refurbishments on soft‑drink dispensing equipment in accordance with arenaflex service standards.
• Diagnose, troubleshoot, and resolve mechanical failures of beverage wellspring machines, ensuring minimal downtime for clients.
• Maintain all refrigeration components in optimal working condition, conducting temperature checks, pressure tests, and component inspections.
• Execute preventive maintenance tasks, including cleaning, lubrication, part replacement, and system calibrations, to extend equipment lifespan.
• Document service activities accurately in arenaflex’s digital service management system, providing detailed reports on repairs, parts used, and recommendations.
• Collaborate closely with arenaflex’s customer care team to communicate service schedules, status updates, and any emergent issues to clients.
• Uphold a positive, team‑oriented attitude, fostering exceptional customer experiences and reinforcing arenaflex’s reputation for reliability.
• Adapt to flexible work hours, including weekends and evenings, to meet client needs and service level agreements.
• Adhere to safety protocols, including proper handling of refrigerants, electrical components, and heavy equipment.

Essential Qualifications

• High school diploma or equivalent; a Bachelor’s degree is a plus but not required.
• Valid driver’s license with a clean driving record, enabling travel to client sites within the Tampa area.
• Demonstrated mechanical aptitude and a genuine interest in repairing and maintaining beverage dispensing equipment.
• Physical ability to lift and maneuver objects up to 50 pounds safely.
• Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams.
• Reliability and punctuality, with a willingness to work scheduled shifts that may include Saturdays, Sundays, and holidays.

Preferred Qualifications & Experience

• Previous experience in field service, appliance repair, or a related technical support role.
• Familiarity with refrigeration systems, HVAC basics, or beverage dispensing technology.
• Certification in HVAC/R, refrigeration, or a related trade.
• Experience using mobile service management tools or CRM platforms.
• Ability to read and interpret technical schematics, wiring diagrams, and service manuals.

Core Skills & Competencies

• Technical Proficiency: Strong hands‑on skills with tools, diagnostics, and mechanical repair techniques.
• Problem‑Solving: Ability to quickly identify root causes and implement effective solutions.
• Customer Focus: Commitment to delivering courteous, timely, and high‑quality service.
• Time Management: Efficiently prioritize tasks and manage service appointments.
• Team Collaboration: Work seamlessly with remote support staff, dispatchers, and senior technicians.
• Safety Awareness: Strict adherence to occupational health and safety standards.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a part‑time technician, you will have access to a comprehensive training curriculum that includes:

• On‑the‑job mentorship from senior service engineers.
• Online certification courses covering advanced refrigeration, electrical systems, and emerging beverage technology.
• Opportunities to transition into full‑time roles, supervisory positions, or specialized technical tracks such as “Senior Field Engineer” or “Technical Trainer.”
• Participation in arenaflex’s annual innovation summit, where you can contribute ideas for next‑generation dispensing solutions.

By mastering the core competencies of this role, you position yourself for a long‑term career with arenaflex, a company that values internal mobility and promotes from within.

Compensation, Perks & Benefits

While the base pay for this position is $27 per hour, arenaflex offers a suite of additional benefits designed to support a balanced, rewarding lifestyle:

• Flexible Scheduling: Choose shifts that align with your personal commitments, including part‑time, weekend, and evening options.
• Travel Reimbursement: Mileage allowance for on‑site visits within the designated service area.
• Equipment Provision: Company‑issued tablet or smartphone for service documentation and communication.
• Health & Wellness: Access to group health plans, wellness programs, and employee assistance resources.
• Professional Development Stipend: Annual budget for certifications, courses, or industry conferences.
• Employee Discount: Exclusive discounts on arenaflex products and partner merchandise.
• Recognition Programs: Quarterly awards for outstanding service performance and customer satisfaction.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and forward‑thinking workplace. Even though this role is remote, you will be part of a vibrant community that values:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with policies that promote equity and respect.
• Innovation Mindset: Encouragement to experiment, share ideas, and contribute to continuous improvement.
• Team Spirit: Regular virtual meet‑ups, knowledge‑sharing sessions, and social events to keep remote employees connected.
• Customer‑Centric Philosophy: Every decision is guided by the goal of delivering delight to our consumers and partners.
• Safety First: Robust safety training and protocols to protect you and our customers.

How to Apply

If you are ready to bring your mechanical expertise, customer‑service passion, and flexible work ethic to a globally recognized brand, we want to hear from you. Click the link below to submit your application, upload your resume, and tell us why you would be a perfect fit for arenaflex’s service team.

Apply Now – Join arenaflex!

Closing Statement

arenaflex is committed to building a diverse workforce that reflects the vibrant communities we serve. We encourage candidates of all backgrounds to apply. Take the next step in your career journey with a company that values your skills, supports your growth, and rewards your dedication. Apply today and become a vital part of the arenaflex legacy of refreshment and reliability.