Senior Project Manager, Global Operations

Job Description:

• Lead the planning, execution, and delivery of large-scale, cross-functional projects — from strategic concept through implementation — ensuring alignment with organizational priorities, timelines, and budgets.
• Partner with logistics, order management, planning, commercial, product development, and technology teams to streamline Retail and Direct-to-Consumer (DTC) supply chain operations, improving speed, efficiency, and cost-effectiveness.
• Drive initiatives that enhance the consumer experience across eCommerce platforms and fulfillment networks, optimizing inventory availability, delivery accuracy, and service times.
• Build strong partnerships across Global Operations, Commercial, IT, Product Development, and Finance to ensure project alignment with business goals and growth objectives.
• Identify, assess, and mitigate operational and project risks; develop proactive contingency plans and guide cross-functional teams through organizational change.
• Leverage analytics and KPIs to measure performance, forecast project outcomes, and identify continuous improvement opportunities.
• Deliver clear and concise program updates to executive sponsors and senior leadership, articulating key milestones, issues, and ROI impact.
• Promote best-in-class project management practices and frameworks to drive operational excellence across global functions.

Requirements:

• 8+ years of progressive experience in project management, operations, and supply chain leadership roles, ideally within a CPG, retail, or eCommerce organization
• 5+ years of experience in global supply chain functions, with proven success in driving cost efficiency, operational scalability, and process transformation
• 3+ years of direct experience in direct-to-consumer (DTC) logistics, digital fulfillment, or eCommerce operations, including platform integration and omnichannel distribution
• Demonstrated ability to lead cross-functional, global teams to deliver measurable outcomes on time and within budget
• Proven track record in implementing digital transformation initiatives, process automation, or fulfillment optimization programs
• Strong financial acumen and ability to quantify ROI from operational initiatives
• Expertise in data-driven project management, leveraging analytics tools to forecast, monitor KPIs, and inform executive reporting
• Adept at navigating complex organizational structures and building alignment among diverse stakeholders
• Excellent presentation and communication skills with the ability to influence at all levels
• Proficient in Microsoft Project, Excel, PowerPoint, and Visio; experience with ERP/WMS/eCommerce platforms (e.g., SAP, NetSuite, Shopify, Salesforce Commerce Cloud) a plus
• Bachelor's degree required.

Benefits:

• medical insurance
• dental insurance
• vision insurance
• flexible spending accounts
• health savings accounts (HSA) with company contribution
• 401(k) retirement plan with matching
• employee stock purchase program
• life insurance
• AD&D
• short-term disability insurance
• long-term disability insurance
• generous paid time off
• company holidays
• parental leave
• identity theft protection
• pet insurance
• pre-paid legal insurance
• back-up child and eldercare days
• product discounts
• referral bonus program
• more.

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