Senior Service Center Coordinator – Remote Part‑Time Role Supporting arenaflex Customer Experience Operations

Why arenaflex?

arenaflex is a leading retailer that connects millions of families to the everyday moments that matter. From the moment a shopper walks through a door—whether physical or digital—to the time a product arrives at their doorstep, arenaflex’s commitment to convenience, quality, and community shines through. Our culture is built on collaboration, innovation, and a relentless focus on delivering exceptional service. As a member of the arenaflex team, you become part of a purpose‑driven organization that invests in its people, celebrates diversity, and empowers every associate to grow both personally and professionally.

Position Overview

We are seeking a highly organized, proactive, and detail‑oriented Senior Service Center Coordinator to join our Remote Customer Service team on a part‑time basis. In this role you will provide executive‑level administrative support to one or more Service Center Directors, ensuring that the day‑to‑day operations of our high‑visibility business services run smoothly. You will act as a trusted partner, coordinating schedules, managing projects, and fostering a collaborative environment that enables our frontline associates to focus on delivering the arenaflex promise to customers.

Key Responsibilities

• Executive Administrative Support: Manage complex calendars, arrange meetings, conference calls, and large‑scale events for Service Center leadership, maintaining confidentiality and a high degree of professionalism.
• Project Coordination: Lead cross‑functional initiatives such as onboarding programs, department‑wide trainings, and process‑improvement workshops, ensuring timelines, deliverables, and stakeholder communications are on track.
• Resource Management: Track and order departmental supplies, monitor inventory levels, and coordinate with vendors to guarantee that the Service Center is fully equipped to meet operational demands.
• Travel Logistics: Create detailed travel itineraries for senior leaders, including flight, lodging, ground transportation, and expense reporting, while adhering to corporate travel policies.
• Communication Hub: Maintain up‑to‑date team communication boards, draft internal newsletters, and facilitate the flow of information between the Service Center and other arenaflex business units.
• Onboarding & Training Support: Assist with the orientation of new hires, schedule training sessions, and act as a go‑to resource for questions related to policies, procedures, and tools.
• Data & Reporting: Compile and analyze operational metrics, prepare presentations for leadership reviews, and provide actionable insights that drive continuous improvement.
• Flexibility & Adaptability: Respond to shifting business priorities, adjust schedules, and take on ad‑hoc projects as needed to support the evolving needs of the Service Center.

Qualifications – Essential

• High school diploma or GED required; additional coursework or certifications in business administration, project management, or related fields is a plus.
• 3–5 years of proven experience in an administrative or coordination role, preferably within a fast‑paced, customer‑focused environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio) and comfort learning new software platforms.
• Exceptional written and verbal communication skills, with the ability to interact professionally with senior leaders, peers, and external partners.
• Strong organizational abilities, a keen eye for detail, and the capacity to manage multiple priorities simultaneously.
• Demonstrated problem‑solving mindset, resourcefulness, and a proactive approach to identifying and addressing operational challenges.

Qualifications – Preferred

• Experience supporting remote or distributed teams, especially in a retail or e‑commerce setting.
• Familiarity with project‑management tools such as Asana, Trello, or Monday.com.
• Knowledge of HR or payroll systems, which can aid in coordinating employee‑related initiatives.
• Certification in administrative support (e.g., CAP, CAA) or project management (e.g., PMP, CAPM).
• Demonstrated ability to work independently in a home‑based environment while maintaining high levels of engagement and accountability.

Core Skills & Competencies

• Time Management: Ability to prioritize tasks, meet deadlines, and juggle competing demands without sacrificing quality.
• Interpersonal Skills: Build strong relationships across functions, mediate conflicts, and foster a collaborative team spirit.
• Analytical Thinking: Interpret data, spot trends, and recommend process enhancements that improve efficiency.
• Technology Savvy: Comfortable navigating cloud‑based collaboration tools, video‑conferencing platforms, and internal communication systems.
• Adaptability: Thrive in a dynamic environment where priorities can shift quickly, and new challenges emerge regularly.

Compensation & Benefits

The hourly rate for this position ranges from $16.68 to $30.05, depending on market factors, relevant experience, education, and certifications. arenaflex offers a comprehensive benefits package to eligible associates, which may include:

• Medical, dental, and vision coverage with options for dependents.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Retirement savings plan with company matching contributions.
• Paid time off, paid holidays, and paid parental leave.
• Employee discount programs and special purchase opportunities.
• Access to tuition reimbursement, professional development resources, and career‑advancement pathways.
• Wellness programs, employee assistance services, and community‑giving initiatives.

Work Schedule & Location

This is a part‑time, remote‑first role with a flexible schedule that typically covers 40 hours per week, Monday through Friday, from 8:00 am to 4:30 pm CST. Occasionally, a later shift may be required 1–2 times per month, with advance notice. While the majority of work is performed from home, the position also includes 1–2 days per week of on‑site collaboration at the arenaflex Printing Services facility in Brooklyn Park, MN, providing opportunities for face‑to‑face interaction with the broader team.

Career Growth & Development

arenaflex is committed to nurturing talent from within. As a Senior Service Center Coordinator, you will gain exposure to senior leadership, strategic initiatives, and cross‑functional projects that lay the groundwork for future advancement into roles such as Service Center Manager, Operations Analyst, or Senior Project Lead. We provide mentorship programs, internal training modules, and a clear career‑path framework to help you achieve your professional goals.

Culture & Environment

At arenaflex, we celebrate a culture of inclusion, respect, and continuous learning. Our remote workforce enjoys a supportive network of peers, regular virtual town halls, and collaborative platforms that keep everyone connected. We value work‑life balance, encourage innovative thinking, and recognize achievements through both formal awards and informal shout‑outs. Whether you are a seasoned professional or an emerging talent, you will find a welcoming environment that empowers you to bring your whole self to work.

How to Apply

If you are ready to make a meaningful impact, thrive in a fast‑moving environment, and support the backbone of arenaflex’s customer experience, we want to hear from you. Click the link below to submit your application, upload your resume, and tell us why you are the perfect fit for this role.

Apply Now

Join arenaflex Today

Become part of a purpose‑driven organization that puts people first, invests in your growth, and celebrates your successes. Take the next step in your career journey with arenaflex—where your talent meets opportunity, and every day brings a new chance to make a difference.