Senior Customer Operations Advisor – Foodservice Equipment & Account Management Specialist (Remote, U.S.)

About arenaflex

At arenaflex, we are reimagining what it means to deliver exceptional service in the consumer beverage industry. As a forward-thinking, customer-centric organization, arenaflex partners with a diverse portfolio of iconic and innovative brands to serve an expansive network of customers across retail, grocery, hospitality, theme parks, movie theatres, restaurants, and beyond. Our mission is to refresh the world and make a difference—one customer interaction at a time. With over a century of heritage fueling our ambition, arenaflex combines the legacy of beloved beverage brands with a relentless drive toward innovation, inclusivity, and operational excellence.

We are seeking a dedicated and dynamic Senior Customer Operations Advisor – Foodservice Equipment & Account Management Specialist to join our remote U.S. team. This is more than a customer service role—it is a strategic opportunity to act as the primary liaison between arenaflex and our valued Foodservice customers, ensuring the seamless coordination of equipment installations, replacements, flavor changes, removals, and a wide variety of operational projects. If you are passionate about building lasting partnerships, thrive in a fast-paced environment, and possess a keen dedication to customer success, this role is your gateway to a rewarding career with arenaflex.

Key Responsibilities

As a Senior Customer Operations Advisor at arenaflex, you will serve as the face and voice of our brand, embodying the role of an arenaflex Ambassador in every interaction. Your responsibilities will encompass a broad range of operational, logistical, and relationship-building tasks, including:

• Primary Point of Contact: Act as the dedicated liaison and trusted advisor for Foodservice customers, diagnosing service issues, identifying business needs, and implementing tailored programs that drive mutual success.
• Stakeholder Communication: Provide timely, accurate updates to internal stakeholders, troubleshoot operational challenges, and steward crucial information to key decision-makers and Sales Executives to ensure alignment and informed action.
• Logistics Coordination: Oversee the logistical details of customer openings, closings, relocations, and remodels, ensuring seamless execution and minimal disruption to operations.
• Activity Monitoring & Tracking: Monitor, document, and track all customer activity using internal platforms such as Thirsty, QuickBase, and other proprietary tracking systems to maintain visibility and accountability.
• Installation & Service Scheduling: Schedule installations, exchanges, buy-backs, and removals using arenaflex’s information systems, ensuring that every fulfillment meets or exceeds customer expectations.
• Issue Resolution & Research: Research, analyze, and resolve a wide range of service, installation, and order-related issues using available information systems, delivering expedient and effective solutions.
• Customer Confirmation & Follow-Up: Confirm all service details directly with customers, including proactive follow-ups and order confirmations, to guarantee satisfaction and reinforce trust.
• Asset & Parts Management: Manage the sourcing, coordination, and delivery of equipment assets and replacement parts, leveraging arenaflex information systems to streamline the supply chain.
• Inquiry & Feedback Handling: Handle customer inquiries and feedback with diligence and empathy, maintaining detailed records in database tools to identify trends and continuously improve service performance.
• Partnership Development: Establish and nurture strong partnerships with customers, clients, and third-party service providers to achieve shared goals, drive continuous improvement, and elevate the service experience.
• Order Processing & Demand Communication: Process and expedite orders efficiently while communicating demand signals for products and services to relevant teams across the organization.

Essential Qualifications & Requirements

To thrive in this role, candidates must bring a blend of education, experience, and interpersonal skills that align with arenaflex’s commitment to excellence. The ideal candidate will possess:

• Educational Background: A high school diploma or GED is required. An undergraduate degree in Business Administration, Logistics, Supply Chain Management, or a closely related field is highly preferred.
• Customer-Facing Experience: A minimum of 2+ years of experience in a customer-facing role within a call center, sales, or sales support environment, demonstrating a track record of building rapport and delivering results.
• Communication Excellence: Superior verbal and written communication skills, with the ability to convey complex information clearly, concisely, and persuasively to diverse audiences.
• Relationship-Building Acumen: Exceptional relationship-building skills, with a natural ability to establish trust, foster loyalty, and maintain long-term partnerships with customers and colleagues alike.
• Technical Proficiency: Strong computer literacy and proficiency with technical software applications, including CRM platforms, order management systems, and internal tracking tools.
• Account Management Knowledge: In-depth knowledge of account management principles, including stewardship techniques and continuity-of-supply strategies designed to ensure lasting partnerships and customer retention.
• Problem-Solving & Leadership: Excellent problem-solving acumen, with robust leadership capabilities and the confidence to make sound decisions under pressure.
• Distribution & Fulfillment Insight: Familiarity with distributor and distribution policies, coupled with an understanding of supplier fulfillment capabilities to meet both customer and internal requirements.

Preferred Skills & Competencies

Beyond the essential qualifications, the following skills and competencies will set you apart as a top candidate:

• Equipment Installation Knowledge: Hands-on background in beverage equipment installations, including familiarity with HVAC systems, refrigeration systems, and related technical infrastructure.
• Technical Support Aptitude: Demonstrated ability to provide technical support and troubleshoot equipment-related issues with confidence and precision.
• Detail Orientation: A meticulous, detail-oriented approach to managing multiple projects, priorities, and deadlines simultaneously.
• Troubleshooting Expertise: Advanced troubleshooting skills with a proactive mindset for identifying root causes and implementing sustainable solutions.
• Adaptability & Agility: The ability to thrive in a dynamic, evolving environment, embracing change as an opportunity for growth and innovation.

Career Growth & Learning Opportunities at arenaflex

At arenaflex, we believe that our people are our greatest asset. We are deeply committed to nurturing an inclusive, growth-oriented culture that empowers every employee to reach their full potential. When you join arenaflex, you gain access to:

• Continuous Learning: Robust training programs, mentorship opportunities, and resources designed to help you build new capabilities and develop new skills throughout your career.
• Career Development: Clear pathways for advancement within a global organization that values internal mobility, cross-functional experience, and leadership development.
• Diverse Experiences: The opportunity to lean into new experiences, take on challenging projects, and expand your professional horizons across multiple business units and geographies.
• Clarity & Support: Ongoing support and clarity in defining your own career trajectory, empowering you to thrive in a role that aligns with your passions and strengths.

Work Environment & Company Culture

arenaflex is proud to foster a workplace culture built on four key behaviors: curious, empowered, inclusive, and agile. We value how we work as much as what we achieve, and we believe that a diverse, equitable, and inclusive workplace makes us a stronger, more innovative organization. Our team members act with a growth mindset, take an expansive approach to what’s possible, and believe in continuous learning to improve both our business and ourselves. Whether you are working remotely or collaborating across teams, you’ll find a supportive, passionate community committed to refreshing the world and making a difference every day.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent. The base pay range for this position is $64,700 – $77,600 annually, with the final offer depending on geography, job-related knowledge, skills, and experience. In addition to base pay, full-time employees are eligible for a comprehensive benefits package that may include:

• Medical, dental, and vision insurance
• Financial wellness programs and retirement savings plans
• Paid time off, holidays, and personal leave
• Employee assistance programs and well-being resources
• Professional development stipends and tuition reimbursement
• Discounts on arenaflex’s portfolio of iconic beverage brands

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards, best practices, and applicable privacy laws.

How to Apply

If you are ready to bring your expertise, passion, and customer-first mindset to a global organization that’s making a difference every day, we encourage you to apply today. Join arenaflex and become part of a team that’s redefining what it means to deliver exceptional customer operations in the beverage industry. We are excited to learn more about you, your experience, and how you can contribute to our continued growth and success. Take the next step in your career with arenaflex—where innovation, inclusion, and impact come together.