Manager, Telecommunications Architecture

Your future role at a glance Location: Remote Department: Core Tech Telecom Schedule: 8 hour shift, Monday-Friday Salary: $125,689 - $170,049 per year Eligible for an annual bonus incentive #LI-REMOTE How you'll make an impact in this role

• Next-Gen Transformation: Take telecom to the next generation by leading the redesign of our enterprise trunking network, optimizing our E911 infrastructure, and driving Contact Center modernization toward natural language processing and automation.
• Cloud Architecture Migrations: Mature existing telecom solution designs by expanding cloud architecture. Oversee the upcoming fiscal year migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms across key markets, while maintaining our primary Avaya footprint in most markets.
• Technical Governance: Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and data flows. Review, evaluate, and formally sign off on High-Level Design (HLD) documentation for incoming project requests.
• Enterprise Standards: Establish unified telecommunications standards across all clinical tiers (acute care, outpatient, clinics, and emergency departments) and align with broader security and infrastructure directives.
• Architecture Assessment: Assess existing architectures for cloud readiness or modernization opportunities, including monitoring performance, cost optimization and security compliance.

What minimum requirements you'll need Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate'

degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

• 3 years of leadership or management experience preferred.

What additional preferences we're seeking

• Telecom Expertise: 7+ years of experience in enterprise telecommunications infrastructure (SIP trunking, next-generation network routing, in-house building wiring, low-voltage, and foundational voice architectures).
• Leadership & Capital Management: Formal leadership or supervisory capacity managing technical teams or solution architects, with a proven track record of managing fiscal year capital budgets and complex project portfolios simultaneously.
• Financial Acumen: Strong experience building TCO models, performing cost/benefit analyses, and defending the strategic value of technology investments to executive stakeholders.
• Multi-Vendor & Cloud Voice: Strong background in Avaya ecosystems alongside proven experience architecting/designing Cisco collaboration portfolios, specifically migrating from on-premise CUCM to Cisco Dedicated Instance (DI) or Multi-Tenant (MT) environments.
• Contact Center & Innovation: Deep understanding of Contact Center architecture, routing, and workflows, with a strong interest or experience in integrating AI/conversational bots.
• Hands-on Troubleshooting: While this is a strategic management role, a strong technical foundation is required to effectively guide troubleshooting, configuration validation, and technical decision-making.

Responsibilities

• Next-Gen Transformation: Take telecom to the next generation by leading the redesign of our enterprise trunking network, optimizing our E911 infrastructure, and driving Contact Center modernization toward natural language processing and automation.
• Cloud Architecture Migrations: Mature existing telecom solution designs by expanding cloud architecture. Oversee the upcoming fiscal year migration of Cisco on-premise CUCM environments to Cisco Dedicated Instance / Multi-Tenant (DI/MT) platforms across key markets, while maintaining our primary Avaya footprint in most markets.
• Technical Governance: Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and data flows. Review, evaluate, and formally sign off on High-Level Design (HLD) documentation for incoming project requests.
• Enterprise Standards: Establish unified telecommunications standards across all clinical tiers (acute care, outpatient, clinics, and emergency departments) and align with broader security and infrastructure directives.
• Architecture Assessment: Assess existing architectures for cloud readiness or modernization opportunities, including monitoring performance, cost optimization and security compliance.

Qualifications

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate'

degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

• 3 years of leadership or management experience preferred.

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