Enablement Mgr., Luxe (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.

It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. The Supply Enablement team’s mission is to enable Field, Vendor, and Operations teams across Homes, Hotels, Services, and Experiences with the knowledge, skills, and tools to consistently acquire, grow, and retain high-quality supply. This role is primarily responsible for working closely with the Enterprise Ops and Services Supply Leadership team to support our field teams with onboarding, upskilling training, knowledge & content transfer, and role specific tools usage to support best in class acquisitions or account management. You will support various programs & roles across Services to ensure that business objectives are enabled successfully in the field to acquire and grow hosts. As the Enablement Program Manager, you will partner with global Services team leaders, as well as cross functional partners, on multiple initiatives to drive this fast growing business line. You should be comfortable with a variety of go to market strategy definitions and execution, familiar with sales methodologies, enablement best practices, sales metrics and cycles and supporting the day to day of the Sales Team and business priorities. RESPONSIBILITIES:

• Work with leadership to develop, execute, optimize and assess enablement programs for Services
• Provide onboarding and training programs for market managers, associates and field sales teams across the global Services organization.
• Facilitate content creation & coordinate educational content for ongoing training
• Develop a toolbox of materials including eLearning, participation guides, worksheets, and videos to support priority RevOps-led, Product GTM, and/or Sales prioritized initiatives
• Drive the creation of content for account management team to Go To Market - playbooks, talking points, host-facing resources, etc. in order to achieve the business optimization goals
• Create content strategy and maintain Highspot (or other content management system)
• Ensure all program documentation is appropriately documented and kept up to date
• Gather and relay feedback from Central partners (RevOps) and field organization (Services Supply) to continuously iterate on the enablement strategy
• Own clear communication on the program progress and roadmap, be an active XFN stakeholder anchoring on Northstar business goals
• Be embedded in the Services working group, including Supply, Product and Comms, to prepare account management team for ongoing product feature launches ahead of time
• Amplify and facilitate AI powered enablement tools to drive engagement to support upskilling and best in class sales behaviors through coaching (e.g Gong) and practice (e.g. Zenarate or Yoodli)

QUALIFICATIONS:

• Minimum 5 years in an enablement role with success managing complex projects from start to finish
• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
• Systems-thinker and able to translate strategy to execution across multiple teams
• Strong design skills with creative technical ability to leverage AI powered enablement to create and curate compelling, accessible content and drive innovation
• Accuracy, timeliness, and attention to detail to land high quality work
• Excellent verbal and written communication skills
• Experience onboarding new team members and supporting their ongoing learning and development
• Proficient in Gsuite, Salesforce, Excel, Highspot, Adobe, Gong, AI LLMs, Articulate, Canva Pro or Figma, Articulate)

Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range: $70-$82/hr Benefits: Medical, Dental, Vision, 401K Apply tot his job Apply To this Job