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Member Service Representative (sales & service)

Remote, USA Full-time Posted 2026-06-13

Fitness World Canada is a health and fitness community dedicated to providing a welcoming space for everyone. As a Member Service Representative, you will ensure a positive member experience while engaging with the community to generate leads and club revenue.

Responsibilities

  • Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers
  • Create a friendly, helpful and positive member experience for members, while performing various member management tasks
  • Engage with the community, members and social media to source new leads, generate referrals, and generate club revenue
  • Contribute to the Fitness World culture and reflect our core values: fun, passionate, inclusive and teamwork

Skills

  • Demonstrate the high value low-cost model Fitness World offers
  • Create a friendly, helpful and positive member experience for members
  • Perform various member management tasks
  • Engage with the community, members and social media to source new leads
  • Generate referrals and generate club revenue
  • Contribute to the Fitness World culture and reflect core values: fun, passionate, inclusive and teamwork

Benefits

  • A combination of base and commission pay that rewards you for your effort
  • Group benefits (dental, extended health & travel)
  • Complimentary Membership for You and One Other
  • Discounted personal training, supplements and retail clothing
  • Develop a career path and highly transferable skills

Company Overview

  • Fitness World Canada's goal is to help you reach your goal and boost your physical and mental health. It was founded in 2020, and is headquartered in Burnaby, British Columbia, CAN, with a workforce of 501-1000 employees. Its website is https://www.fitnessworld.ca/.
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