Care Coordinator, Veterans' and Peers' Initiatives

About the position The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to behavioral health services; via telephone, email, IM/Chat, text messaging and in-person for clients with mental health concerns or identified suicidal ideation of low to moderate lethality. The Veteran Care Coordinator also provides support and training for staff and community agencies on program related topics. This position reports to the Contact Center Supervisor- Veteran Program and in their absence the Program Manager of Gateway Services.

Responsibilities

• Performs needs and comprehensive assessments for veterans and/or their family members
• Coordinates care plans, service plans, with veterans and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities
• Engages veterans and families in service implementation plans with the goal of increasing support and connection to resources
• Counsels veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitors the service environment in a manner to maximize veterans success and well-being
• Demonstrates competence with the VA system and benefits, veterans, homelessness, economic, and housing supportive services issues
• Advocates on behalf of veterans and families for services, basic needs, and other related issues
• Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
• Conducts comprehensive, person-centered social work activities in accordance with best practices
• Conducts community visits (if needed) related to veterans’ needs; Provides follow-up and monitors service delivery and care environments
• Stays abreast of community resources and procedures for referring clients to appropriate resources
• Provides crisis prevention, intervention, and support as needed
• Participates in the performance quality improvement (PQI) process, and uses data to improve services and outcomes
• Performs other such duties as may be assigned by the supervisor

Requirements

• Bachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field, preferred.
• U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist). Copy of DD-214 required as proof of military service; Honorable discharge status listed.
• Experience working with the veteran population highly desirable.
• At least two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work.
• Obtains and maintains Peer Certification throughout employment
• Ability to communicate effectively with a diverse audience
• Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention
• Knowledge of Windows based computer system and Microsoft Office Suite required
• Knowledge of crisis intervention and case management skills
• Knowledge of strengths-based, person/family-centered practice
• Knowledge of addiction, mental and behavioral health diagnoses, poverty, intergenerational culture, domestic violence and victimization issues
• Knowledge of and comply with HIPAA regulations
• Knowledge of and compliance with Mandatory Child Abuse Reporting laws
• Knowledge of and compliance with VOCA on behalf of clients who are eligible
• Knowledge of community resources
• Knowledge of and ability to incorporate culturally and linguistically appropriate services.
• Ability to comply with the policies, procedures, and goals of the agency and our collaborative partnership projects
• Ability to collect and evaluate data
• Ability to complete home visits based on the needs of the family
• Ability to communicate effectively verbally and in writing
• Ability to create and present information in small and large group settings
• Ability to document case records and client contacts accurately
• Ability to work, problem solve and make decisions independently
• Ability to establish and maintain effective working relationships with others
• Ability to organize and prioritize work
• Ability to prepare narrative reports, relating to work, contracts, and grants
• Skill in the operation of a word processing software program on a personal computer
• Skill in interviewing to identify personal, legal, social and economic needs
• Skill in dealing with social service clients under stressful situations
• Skills to identify risk factors regarding safety

Nice-to-haves

• Bachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field, preferred.
• Experience working with the veteran population highly desirable.

Benefits

• Equal employment opportunity
• Affirmative action

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