Credit & Collections Manager

Job Description:

• Manage the end-to-end accounts receivable process, including credit management, cash application and collections
• Supervise, train, and mentor staff, ensuring high performance and professional development
• Lead efforts to implement FIS GETPAID, an AR automation tool
• Develop and execute collection strategies to reduce delinquency and improve Days Sales Outstanding (DSO)
• Review escalated customer issues, provide solutions and facilitate collections
• Partner with Sales and Customer Service to resolve payment issues
• Oversee accurate cash applications and reconcile unapplied cash
• Perform financial and credit analysis regarding new customer applications
• Audit delinquent accounts to ensure maximum efforts have been made before assigning bad-debt status
• Support the month-end close process by preparing AR related reports and analysis
• Prepare monthly reports for senior leadership on AR aging, collection metrics and cash flow forecasts
• Monitor, recommend and drive ERP enhancements to increase efficiency

Requirements:

• Bachelor's degree in Finance, Accounting or related field
• A minimum of 7 years of experience in credit and collections, with at least 3 years in a managerial role
• Experience with FIS GETPAID
• Proficiency in financial software and ERP systems (Infor XA and Syteline a plus)
• Excellent analytical and problem-solving skills
• Strong communication skills

Benefits:

• comprehensive medical, dental, and vision coverage
• flexible hours and alternative work arrangements
• 401K plan with company match
• company-paid short and long-term disability insurance
• generous paid time off
• personal days
• robust employee wellness program

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