Experienced Customer Service Representative – CMN Operations

At arenaflex, we're a family-owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years, serving our community with compassion and dedication. As a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work, we're committed to creating a work environment that's not only rewarding but also empowering. Our team is driven by a shared passion for delivering exceptional customer experiences, and we're seeking a talented and motivated individual to join our CMN Operations team.

About arenaflex

arenaflex is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US, and we're proud to have been awarded the distinguished honor of HME Provider of the Year in 2021. Our commitment to excellence is reflected in our dedication to providing top-notch products and services to our customers, and we're constantly striving to improve our processes and procedures to ensure the highest level of quality and satisfaction.

Why Join arenaflex?

We're not just a company – we're a family. And we're looking for like-minded individuals who share our values and passion for delivering exceptional customer experiences. As a member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive pay and advancement opportunities
• Comprehensive medical, dental, and vision insurance
• HSA account with company contribution
• Pet insurance
• Company-provided life and AD&D insurance
• Short-term and long-term disability
• Tuition reimbursement program
• Employee assistance program (EAP)
• Employee referral bonus program
• 401(k) with matching program and Roth IRA
• Company discounts
• PayActive/on-demand pay
• Paid vacation, sick days, you days, and holidays

Job Summary

As an Experienced Customer Service Representative on our CMN Operations team, you'll play a critical role in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities. You'll work closely with our Director, Revenue Qualifications to ensure that our customers receive the highest level of service and support.

Responsibilities and Duties

* Review initial prescriptions for qualifying elements resulting in timely release of claims

• Complete daily follow-up processes on all CMNs assigned within the WIP states/RC worklist
• Review possible renewal CMNs within the CMN review worklist
• Manage the CMN renewal process and obtain all necessary documentation
• Handle all outstanding held revenue related to CMNs for branches assigned
• Manage phone calls related to CMNs
• Perform other duties as assigned

Qualifications

* Graduate of an accredited high school or GED equivalent

• Ability to multi-task in a fast-paced environment
• Detail and team-oriented
• Effective communication (verbal and written) and organizational skills
• Proven computer proficiency, using multiple applications simultaneously
• Knowledge of the HME/DME industry is preferred

What We're Looking For

We're seeking a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you're a team player with excellent communication and organizational skills, we'd love to hear from you. As a member of our team, you'll have the opportunity to grow and develop your skills, working with a talented and dedicated team of professionals who are committed to excellence.

How to Apply

If you're ready to join a dynamic and growing company that's passionate about delivering exceptional customer experiences, we encourage you to apply today. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all individuals, and we're proud to be a Top Workplace to work. Apply for this job