Experienced Customer Service Agent – Airport Operations and Customer Experience

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As an Experienced Customer Service Agent, you'll play a vital role in ensuring our customers receive the highest level of service, from check-in to departure. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and are eager to join a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading airline that operates a fleet of modern aircraft, offering a range of domestic and international flights. Our mission is to provide safe, reliable, and affordable air travel to our customers, while also promoting a culture of innovation, teamwork, and customer satisfaction. As a member of our team, you'll have the opportunity to work with a diverse group of professionals who share our passion for delivering exceptional customer experiences.

Key Responsibilities

As an Experienced Customer Service Agent, you'll be responsible for providing exceptional customer service to all passengers, including scheduled and charter services. Your duties will include:

• Processing tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
• Handling denied boarding situations, soliciting volunteers, re-accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate
• Ensuring compliance with FAA, arenaflex, and airport regulations
• Enforcing safety/security measures and monitoring sensitive safety zones
• Assisting customers with special needs, such as those who require assistance in boarding
• Completing required reports and meeting arriving flights at baggage carousel to ensure proper handling of bags
• Monitoring baggage carousel for unclaimed baggage and storing unclaimed bags in the Baggage Service Office until claimed or turned over to System Baggage Services
• Handling delayed baggage issues, ensuring a written report is completed and following up with customers until the bag is located or the file is sent to Systems Baggage Services
• Informing customers of arenaflex policies and procedures regarding lost, damaged, or replacement baggage and pilferage claims
• Providing consequential expenses to applicable customers when there is a delayed bag
• Ensuring delivery of baggage to the affected customer for late arriving or miss-loaded bags
• Following up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
• Tracing loaner wheelchairs, car seats, etc.
• Tracking replaced, damaged, and miss-loaded baggage
• Assisting with lost and found articles
• Performing other duties as assigned

Essential Qualifications

To be successful in this role, you'll need:

• A combination of education and experience will be considered
• Must be authorized to work in the US as defined by the Immigration Act of 1986
• Must pass a Criminal Background Check
• High School Diploma/GED
• Minimum one (1) year experience in customer service
• Effective communication skills, both verbal and written
• Ability to work efficiently under time constraints
• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
• Must be well-groomed and adhere to the dress code policy
• Must be at least 18 years of age and possess a valid driver's license
• Able to attend required training
• Strong computer skills and ability to use general office equipment
• Ability to work in extreme weather conditions

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Ability to work in a confined area and crawl in and out of small spaces for extended periods of time
• Ability to wear personal protective gear
• Some travel may be a requirement of the role

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.)
• May be required to lift, push, pull, or carry up to 300 lbs
• May be required to work various shifts/days in a 24-hour situation
• Regular attendance is a requirement of the role
• Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations

Career Growth Opportunities and Learning Benefits

As a member of our team, you'll have access to a range of career growth opportunities and learning benefits, including:

• On-the-job training and development programs
• Opportunities for advancement to leadership roles
• Access to industry-leading training and development programs
• Competitive compensation and benefits package
• Flight benefits and travel opportunities

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that promotes teamwork, innovation, and customer satisfaction. Our team members are passionate about delivering exceptional customer experiences and are dedicated to making a difference in the lives of our passengers.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting pay: $15.00
• Full-time benefits:

+ Profit Sharing + Medical/Dental/Vision/Life/Disability Insurance + Medical Travel Reimbursement + Legal, Identity, and Pet Insurance + 401K with an employer match + Employee Stock Purchase Plan + Employee Assistance Program + Tuition Reimbursement + Flight Benefits + Paid vacation, holidays, and sick time

• Part-time benefits:

+ Profit Sharing + Medical Travel Reimbursement + Legal, Identity, and Pet Insurance + 401K with an employer match + Employee Stock Purchase Plan + Employee Assistance Program + Tuition Reimbursement + Flight Benefits + Sick time

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we want to hear from you! Apply now by visiting our website at [arenaflex.com/careers](http://arenaflex.com/careers). Apply for this job