Experienced Customer Service Representative – Remote Opportunity with arenaflex
Join arenaflex, a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals to join our team as Customer Service Representatives. At arenaflex, we believe that our employees are the heart of our organization, and we strive to create a culture that empowers them to transform our culture and accelerate our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, and we want everyone who works at arenaflex to feel empowered by the role they play in shaping our culture.
About the Role
As a Customer Service Representative, you will be providing telephone assistance to arenaflex Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time, and strong customer skills are required to be successful in this role.
Responsibilities
* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
- Company provides equipment and training.
- Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
- Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
Key Skills and Qualifications
* Must live within 50 miles of Charleston, WV
- Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
- Must be able to work from home and prove to be self-sufficient
- High school diploma or equivalent
- Experience with working remotely in a call center setting (preferred)
- Experienced with Medicaid and Medicare (preferred)
Benefits and Perks
* Competitive pay range: $17.00 - $25.15
- Comprehensive benefits package, including medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Well-being programs, education assistance, free development courses, and a CVS store discount
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
- Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and arenaflex policies
Work Environment and Culture
* arenaflex is committed to creating a culture that values diversity, equity, and inclusion
- We strive to provide a work environment that is supportive, collaborative, and empowering
- Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our members and providers
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on the lives of our members and providers, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about our company culture and to submit your application.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture that values diversity, equity, and inclusion, and we strive to provide a work environment that is supportive, collaborative, and empowering.
Accommodations
arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution. Apply for this job