Cisco Webex CCE (W2 Only)
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- *Client : TCS
- *Title : Cisco Webex CCE
- *Location : Woodland Hills, CA/ Remote
- *Mode: :W2
- *Rate :$50/hr on W2
- *Duration :6 Months
- *Roles & Responsibilities:**
• Design, deploy, and support Cisco Webex Contact Center Enterprise (CCE) solutions for enterprise contact centers
- Configure and manage SIP trunking for voice routing and PSTN integration
- Implement and maintain Webex Contact Center (WXCC) cloud-based contact center platforms
- Administer and troubleshoot Cisco Unified Communications Manager (CUCM) environments
- Manage centralized call routing using Cisco Unified Communications Manager Session Management Edition (CUCM SME)
- Configure and support voice gateways and session border controllers from **AudioCodes
- Monitor system performance, troubleshoot VoIP/call quality issues, and ensure high availability
- Collaborate with cross-functional teams to support global communication infrastructure
- Provide incident resolution, maintenance, and upgrades for contact center and voice platforms
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