Customer Care Representative

About Us: EE Incentives is a leading provider of employee engagement and incentive solutions, including RewardBuilder.com. We are dedicated to helping organizations boost motivation, productivity, and retention through tailored reward programs. We specialize in creating customizable incentive strategies that align with our clients' unique goals and values. 

Position Overview: We are looking for a proactive and customer-focused Customer Care Representative to join our team. As the primary point of contact for our customers, you will play a crucial role in ensuring exceptional customer satisfaction and support. Your main responsibilities will include resolving customer inquiries, providing product information, and offering guidance on how best to utilize our platform to achieve their recognition and retention goals. 

Key Responsibilities: 

• Respond promptly to customer inquiries via email, phone, SMS text, and live chat.
• Assist customers in navigating our platform, resolving technical issues, and answering product-related questions.
• Build customer loyalty by providing platinum level service with each interaction.
• Educate customers on the features and benefits of RewardBuilder.com.
• Maintain accurate records of customer interactions using our internal CRM tool.
• Collaborate with our sales and technical teams to address customer concerns and escalate complex issues when necessary.
• Assist with other administrative tasks and projects as needed. 

Qualifications: 

• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to work effectively both independently and as part of a team.
• Empathetic and patient demeanor with a customer-first mindset.
• Ability to grasp technical concepts quickly and effectively communicate them to non-technical users.
• Detail-oriented and organized, with the ability to manage multiple priorities.
• Previous experience in a customer service role preferred, but not required.
• Experience with Microsoft Word and Excel preferred.
• High School Diploma, or equivalent, required.
• Bilingual (English and Spanish) is helpful, but not required. 

Why Join Us: 

• Opportunity to be part of a dynamic and innovative team in the rapidly growing Incentives industry.
• Remote work flexibility with a supportive and collaborative work environment.
• Competitive compensation package including health insurance, 401(k), and PTO with opportunities for professional growth and development.
• Stable, consistent schedule from Monday-Friday, 8:30am to 5:00pm EST.
• Impactful role where you can contribute to the success and satisfaction of our clients. 

If you are passionate about customer care and thrive in a team-oriented, customer-centric environment, we encourage you to apply. Join EE Incentives and help organizations enhance engagement through effective incentive programs. Apply now and join us in shaping the future of employee recognition and customer retention programs.