Technical Account Manager

Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The role

We're looking for a Technical Account Manager (TAM) to help our customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure.

This role sits at the intersection of engineering, delivery, and customer success – ensuring that what was promised during pre-sales actually works reliably in production. You will work closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments.

This role is NOT:

• A sales role (though you will support expansion through value)
• A pure support role (you won’t just react to tickets)
• A solution architect role (you won’t design systems from scratch)

You’re welcome to work remotely from Europe.

Your responsibilities will include

• Own the production journey • Lead the transition from PoC to production • Ensure customer workloads are deployed, stable, and scalable • Drive time-to-production and time-to-value
• Ensure technical success in production • Understand customer architectures and use cases • Monitor and improve: o performance (latency, throughput) o cost efficiency o reliability • Identify and resolve bottlenecks proactively
• Act as a trusted technical partner • Work directly with customer engineering teams • Provide guidance on best practices and optimisation • Translate technical challenges into actionable solutions
• Manage risks and incidents • Act as a primary technical contact for production issues • Coordinate with internal teams to resolve incidents • Communicate clearly during high-pressure situations
• Drive continuous improvement • Identify opportunities to optimise and expand usage • Provide structured feedback to Product and Infrastructure teams • Help shape better solutions based on real customer needs

We expect you to have

• Technical background • Solid understanding of: o cloud or infrastructure systems o distributed systems or high-load applications o AI/ML workloads (LLMs, inference, etc.) is a strong plus • Ability to troubleshoot and reason about system performance
• Customer-facing experience • Experience working directly with technical customers (e.g. engineers, ML teams) • Ability to communicate complex topics clearly and effectively
• Ownership & execution • Strong sense of ownership – you drive outcomes, not just tasks • Ability to manage multiple customers and priorities • Structured, proactive, and solution-oriented mindset

It will be an added bonus if you have

• Experience with GPU workloads or AI infrastructure
• Familiarity with inference frameworks (e.g. vLLM, TensorRT, etc.)
• Background in solutions engineering, SRE, or technical support in B2B environments

What we offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!