Technical Support Manager (Biopharma)

Elevate the Future with Procelys by Lesaffre

For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence.

Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well-being, and improve plant nutrition.

Discover Procelys

Procelys supports the biotech industry by providing high-quality yeast-based nutrients and specialized expertise to improve the growth and productivity of microorganisms and cell cultures. With a deep understanding of fermentation and microbiology, the Procelys team develops a wide range of customized nutrient solutions to address the unique challenges faced by biotech companies in the biopharma, food and feed ingredients, food cultures and probiotics, and renewable energy sectors. Leveraging the latest advancements in biotechnology, Procelys partners with customers to formulate innovative, performance-enhancing fermentation media that optimize microbial and cell culture performance, enabling biotech innovators to push the boundaries of what's possible, from enhancing biopharmaceutical yields to boosting the viability of probiotic strains.

What We Offer

• The opportunity to represent a passionate organization focused on innovation and sustainability 
• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays
• The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

How You'll Contribute to Our Success

You'll bring deep knowledge and expertise relating to the detailed technical elements of Procelys products, customer applications, and our activities in production, QC, Application Development, and R&D. Together with our North American and Latin American Account Managers, you'll form a business team geared to bring optimum fermentation nutrient solutions to Procelys customers, ensuring we reach our ambitious business targets. Your customer-centric approach and passion for problem-solving will be instrumental in elevating our customers' experience and driving Procelys to new heights of success.

What You’ll Do as a Technical Support Manager

•  Demonstrate an unwavering commitment to Lesaffre's safety-first culture
•  Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions
•  Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
•  Train and support Business Managers on application details, product performance, and technical selling points
•  Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
•  Serve as the main technical point of contact and project leader between commercial, applications, and quality teams
•  Develop technical partnerships with academia and research institutes to investigate product performance
•  Act as the regional technical expert, building relationships with key customers and driving new business opportunities
•  Remain active in technical networks to contribute to industry knowledge sharing and training
•  Monitor industry innovations and technological trends, providing quarterly landscape reports to management
•  Represent Procelys at regional technical events through lectures and presentations
•  Perform other duties as assigned

Required qualifications

•  Master’s degree in Microbiology, Biochemical Engineering, Biotechnology or related field.
•  5 or more years of experience in an R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets
•  Ability to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals)
•  Ability to travel up to 40-50% within the Americas

Preferred qualifications

•  Experience working within a matrixed and/or global organization is a plus

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.