[Remote] Customer Onboarding Specialist
Note: The job is a remote job and is open to candidates in USA. Soaring Towers is a reputable software company that helps businesses manage operations and customer workflows. They are seeking a Customer Onboarding Specialist to guide customers through the activation period, ensuring a smooth setup and a high-quality onboarding experience.
Responsibilities
- Own customer implementations during the onboarding period
- Guide customers through setup, onboarding, and initial platform adoption
- Manage multiple active accounts and timelines simultaneously
- Handle setup requirements, data, and configuration details accurately
- Partner with internal teams to keep implementations moving forward efficiently
- Act as a project coordinator, keeping stakeholders aligned and next steps clear
- Deliver a professional, supportive customer experience throughout onboarding
Skills
- Experience in implementation, onboarding, customer success, project coordination, or similar roles
- Strong interpersonal skills and ability to guide customers through structured processes
- Comfortable working with data, systems, and setup-related tasks
- Highly organized with strong time management and follow-through
- Ability to manage multiple accounts and deadlines at once
- Strong communication and cross-functional collaboration skills
- Coachable, adaptable, and solutions-oriented
Company Overview