[Remote] Enterprise Consultant
Note: The job is a remote job and is open to candidates in USA. Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue through innovative software solutions. They are seeking a motivated Associate Enterprise Consultant responsible for supporting the OpenWater product by gathering project requirements and completing implementations for clients.
Responsibilities
- Implementing the OpenWater product, ensuring the platform and forms are properly tested and fixed, and training clients on new system implementation
- Building out workflow within the OpenWater platform, following best practices, and after gathering necessary information from clients relating to content, forming client workflows and programs
- Providing documentation and technical support and assistance to clients via email, screenshare, live chat, and occasional calls/meetings as needed
- Providing (with manager support) direct support to new and existing clients, including technical support for bugs and reporting of customer enhancement requests
- Attending regular team meetings and providing updates on current projects in a concise manner
- Performing other job-related duties and responsibilities as may be assigned from time to time
Skills
- Previous customer support experience, with a preference for SAAS-based applications experience and familiarity with ticketing systems
- Excellent verbal and written communication skills
- Strong customer service and follow-up skills with a high level of urgency to meet client expectations and tight deadlines
- Strong problem-solving and troubleshooting skills
- Proven ability to work well independently and as an effective member of a team
Benefits
- Generous Paid Time Off
- Medical, Dental, and Vision Insurance
- Life and AD&D Insurance
- Flexible Spending Account
- Healthcare Savings Account
- 401k Retirement Plan with Discretionary Match
- Opportunities for Professional Growth and Development
- Employee Assistance Program
- Hybrid Remote Work
Company Overview