Associate Customer Care Representative
Amica Insurance is America's oldest mutual insurer of automobiles, seeking an Associate Customer Care Representative to join their team in Westborough, MA. This role involves assisting policyholders with their insurance needs through professional telephone interactions, maintaining high standards of customer service, and collaborating effectively with team members.
Responsibilities
- Conduct professional telephone conversations to service customer accounts in a high call volume environment
- Problem-solve and use time effectively to multitask and prioritize work
- Assist customers with various billing and policy change transactions over the phone
- Gain customer trust and respect by establishing and maintaining effective relationships
- Demonstrate a high standard of customer service
- Collaborate with others in a team setting
Skills
- High school diploma or equivalent education required
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Computer keyboard and processing skills
- After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
- Previous insurance background is a plus, but not required
Benefits
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
- Holidays - 14 paid holidays observed
- Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
- Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
- Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
- Generous leave programs, including paid parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
Company Overview