Field Compensation Associate
Canada Life is one of Canada’s leading MGAs, focused on improving the financial well-being of Canadians. As a Field Compensation Associate, you will support a network of high-performing advisors by addressing compensation inquiries and ensuring timely resolutions to commission issues.
Responsibilities
- Provide exceptional advisor support to our network of high performing advisors
- Focus on developing and maintaining positive advisor relationships
- Understand and respond to advisor inquiries in a professional and accurate manner
- Identify, research and find resolutions to commission issues in a timely manner, including reaching out to internal departments and life insurance companies for investigation, escalation and resolution
- Understand all aspects of advisor compensation at life insurance companies and a MGA and apply this knowledge to your job tasks
- Provide compensation information and reports as required
- Provide training to internal and external partners on compensation reporting systems
- Provide analysis for service improvement
- Ability to meet the technological and confidentiality requirements of the role
- Perform any other duties as assigned
Skills
- University degree or College diploma in a relevant field
- Experience in the Compensation Insurance field
- Written and verbal communication skills, including the ability to communicate complex concepts in a clear and understandable manner
- Excel - Intermediate Plus
- Attention to detail
- Mathematical and reconciliation skills
- Proven analytical and problem-solving abilities (critical thinking)
- Team player with a positive attitude
- Ability to multi-task
- Pro-active, flexible, and have a sense of urgency
- Organizational, prioritization and time management skills
- Willingness to learn
- Bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
Benefits
- Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Company-matching pension plan, share ownership program and additional investment options.
- Employee recognition programs, service milestone celebrations, employee discounts and more!
- We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Company Overview