Experienced Customer Care Representative – Automotive & Call Center Expertise
At arenaflex, we're on a mission to revolutionize the way the world moves, and we're looking for a talented and driven Customer Care Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in delivering exceptional service and support to our non-franchisee customers, while also driving sales and meeting the objectives of our organization's strategic plans.
About arenaflex
arenaflex is a global industrial technology company uniting productivity, automation, and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement and innovation, we empower our employees to steer their careers in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.
Job Summary
As a Customer Care Representative, you'll be the critical link between our non-franchisee customers and arenaflex, providing correct product information, warranty, and pricing, as well as conducting inbound and outbound calling to support our national technical education schools and drive sales. You'll work closely with our Customer Care Supervisor to meet the objectives of our organization's strategic plans, which may include outbound calls to businesses formerly serviced by a franchise owner to continue service in the absence of a franchisee.
Key Responsibilities
• Answer calls and assist with questions from web customers, students, instructors, District and Regional Managers, national accounts, government, and franchise distributors.
- Assist customers with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications.
- Provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
- Perform inbound/outbound suggestive selling of arenaflex product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and department sales goal initiatives.
- Input orders/purchase orders/quotations utilizing internal ordering software systems.
- Work cross-functionally with subject matter experts to resolve open questions.
- Assist customers with warranty, returns, repairs, identification of parts, and new defective products.
- Identify distributors in specific areas. If none assigned, the CCS rep will assist completely.
Essential Qualifications
• High school diploma or GED equivalent
- Must be able to work Monday - Friday 9am-5:30pm EST
- Automotive experience and/or tool experience required. On the job experience in working with general automotive mechanics strongly preferred
- ASE certification or related trade school degree a plus
- 1+ years of call center experience or equivalent experience in dealing with customers
- Suggestive sales experience
Preferred Qualifications
• Bachelor's degree in a related field
- Experience working in a fast-paced office environment
- Strong communication and interpersonal skills
- Ability to work in a team environment
- Proficiency in Microsoft Office and other software applications
Required Competencies
• Basic use of PC and keyboard
- Effective verbal and written communication skills
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
- Ability to empathize with customer concerns while maintaining a professional demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
- Ability to perform suggestive sales
Benefits
• Competitive base compensation of $41,600 per annum, with opportunities for overtime
- Annual bonuses/incentives (depending on position)
- Immediate company benefits (medical, dental, vision, life, etc.)
- 401k with company match
- 401k defined contribution after 1 year of service
- High level of employee engagement
- Walking path and gym equipment onsite
- Food trucks on site during the summer
- Dress for your day - every day casual/jeans
- Employee discounts
- 15 days vacation + 4 floating holidays + 8 paid holidays
- Paid maternity & paternity leave
- Tuition reimbursement
- Student loan payment assistance
- Hybrid work environment (2 days remote)
- Annual Day of Caring for employees to volunteer
- Discounts on tools
- Annual team building events
Work Environment and Culture
As a member of our team, you'll be part of a dynamic and inclusive environment that values collaboration, innovation, and continuous learning. Our hybrid work environment offers the flexibility to work from home or in our office, depending on your needs. We also offer a range of benefits and perks to support your physical and mental well-being, including a walking path and gym equipment onsite, food trucks during the summer, and a generous paid time off policy.
How to Apply
If you're a motivated and customer-focused individual with a passion for automotive and call center experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment employer and evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law. Apply for this job