Experienced Hybrid General Manager, Airport Customer Experience - SEA (Seattle, WA, US)

Are you ready to embark on a thrilling journey as a leader in the aviation industry? Do you have a passion for delivering exceptional customer experiences and driving business growth? Look no further than arenaflex, where you'll have the opportunity to join a dynamic team of professionals who share your vision and values. As a Hybrid General Manager, Airport Customer Experience, you'll play a critical role in shaping the future of arenaflex's operations at Seattle-Tacoma International Airport (SEA). You'll be responsible for overseeing daily airport operations, optimizing business performance, leading a team of talented individuals, and cultivating relationships with diverse stakeholders. If you're a seasoned leader with a proven track record of success, a passion for innovation, and a commitment to excellence, we want to hear from you.

Why Join arenaflex?

At arenaflex, we're more than just an airline – we're a family of passionate individuals who share a common goal: to provide exceptional customer experiences and drive business growth. As a Hybrid General Manager, Airport Customer Experience, you'll be part of a dynamic team that's dedicated to delivering outstanding results and making a positive impact on our customers' lives.

Key Responsibilities:

As a Hybrid General Manager, Airport Customer Experience, your key responsibilities will include:

• Directing, managing, and overseeing daily airport operation activities to ensure safe, reliable, and efficient service for our passengers and stakeholders
• Assessing and executing appropriate resources to optimize station performance
• Monitoring, reviewing, and reporting station performance
• Establishing relationships through engagement, collaboration, and inclusiveness with internal and external stakeholders
• Coordinating closely with local airport authorities and government agencies to ensure organization's priorities, objectives, and concerns are effectively represented
• Managing scheduled, off-scheduled, and charter flight operations and meeting performance goals
• Acting as liaison between the Company and various organizations
• Evaluating, identifying, and recommending process improvement changes for a dynamic operational environment
• Overseeing, monitoring, and controlling budget and managing overall financial administration
• Leading, motivating, and developing employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
• Assuming responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
• Maintaining company standards of safety and security
• Partnering with vendors and contractors
• Preserving integrity and ethical values as it relates to audits, compliance, and regulatory mandates

All You'll Need for Success:

To succeed in this role, you'll need:

• A Bachelor's or Master's degree in a related field or equivalent training/experience
• 7+ years of airline operations experience or relevant experience
• Strong leadership and management skills, with a proven track record of success
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
• Ability to take initiative to act upon and adapt to a fast-paced environment
• Ability to deliver key corporate messages across all workgroups
• Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
• Understands the importance of safety, compliance, and regulatory standards associated with flight operations
• Ability to work cohesively with collective bargaining units
• Demonstrated collaborative ability across departments, business units, vendors, and contractors
• Ability to resolve issues with internal and external customers
• Uses sound business judgment to make key decisions
• Effective conflict resolution skills
• Track record of exceptional supervisory, leadership, and motivational skills
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
• Valid US driver's license
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Must be able to secure appropriate airport authority and/or US Customs security badges
• Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing

What You'll Get:

As a Hybrid General Manager, Airport Customer Experience, you'll enjoy a comprehensive benefits package that includes:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Feel Free to Be Yourself at arenaflex:

At arenaflex, we're committed to creating an inclusive work environment that celebrates diversity and promotes equality. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. If you're a seasoned leader with a passion for delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our dynamic team at arenaflex and embark on a thrilling journey as a Hybrid General Manager, Airport Customer Experience. Apply to this job Apply for this job