Experienced Customer Service Representative – Ticket/Gate Agent LOD Spanish (Customer Service Agent) at arenaflex

Imagine being part of a team that is dedicated to providing exceptional customer service, while also being part of a company that values its employees and offers a wide range of benefits and opportunities for growth. At arenaflex, we are committed to making a difference in the lives of our customers and employees, and we are looking for talented and motivated individuals to join our team as a Ticket/Gate Agent LOD Spanish (Customer Service Agent).

About arenaflex

arenaflex is a leading provider of innovative solutions in the travel industry, with a commitment to delivering exceptional customer experiences. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are looking for like-minded individuals to join our team. With a focus on customer service, safety, and operational excellence, we strive to create a positive and inclusive work environment that values diversity, equity, and inclusion.

About the Role

As a Language of Destination (LOD) Customer Service Agent, you will play a critical role in demonstrating arenaflex's commitment to our customers by making their travel experience as smooth and pleasant as possible. You will be the first point of contact for our customers, guiding and assisting them with the ticketing and baggage check-in process, as well as providing exceptional customer service and support throughout their journey.

Key Responsibilities:

* Greet customers and guide them through the ticketing and baggage check-in process

• Use a computer to sell, print, and reissue tickets
• Manage the check-in process, ensuring that customers have the proper travel documentation
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts
• Practice safety-conscious behaviors in all operational processes and procedures
• Assist customers with routing, trip planning, and gate boarding
• Use computers to assist customers with seat availability, make gate announcements, and manage the boarding process
• Operate jet ways and aircraft doors

About You

To be successful in this role, you will need to be fluent in both English and Spanish, with the ability to pass a standardized language assessment. You will also need to have a high school diploma or equivalent, be at least 18 years old, and have authorization to work in the United States. Additionally, you will need to have strong verbal and written communication skills, basic computer skills, and the ability to lift bags or items weighing up to 50 pounds.

Essential Qualifications:

* Preferred Language of Destination – Spanish with the ability to pass standardized language assessment

• High school diploma, GED, or high school equivalency
• At least 18 years old and authorization to work in the United States
• Proficient in English
• Strong verbal and written communication skills
• Basic computer skills
• Ability to lift bags or items weighing up to 50 pounds

Preferred Qualifications:

* Previous ticketing experience

• Ability to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
• Ability to pass a physical ability test (PAT)
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal

What We Offer

At arenaflex, we offer a wide range of benefits and opportunities for growth, including:

Competitive Compensation and Benefits:

* Starting pay of $25.73 per hour, with regular pay increases

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions
• Paid time off, including vacation, holidays, and paid personal time
• Comprehensive health benefits, including medical, dental, vision, and life insurance

Career Development and Growth Opportunities:

* Career development programs to help you achieve your long-term career goals

• Opportunities for advancement and professional growth
• Worldwide partnerships and community service opportunities

Work Environment and Company Culture:

At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of programs and resources to support our employees, including:

• Holistic wellbeing programs to support physical, emotional, social, and financial health
• Employee assistance programs and mental health resources
• Business resource groups to connect employees with common interests
• Recognition rewards and awards through the Unstoppable Together platform

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a career that will take you to new heights! Apply now and join the arenaflex team as a Ticket/Gate Agent LOD Spanish (Customer Service Agent). We look forward to receiving your application and exploring how you can contribute to our team's success. Apply To This Job Apply for this job Apply for this job