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Director of Business Operations, Customer, Marketing, and Product (CMP) at arenaflex

Remote, USA Full-time Posted 2026-06-17

As a highly skilled and experienced leader, you have the opportunity to join arenaflex's Customer, Marketing, and Product (CMP) organization as a Director of Business Operations. This role is a key position within the company, responsible for creating experiences that customers love and partners are proud to deliver. If you are a motivated and results-driven individual with a passion for business operations, marketing, and product development, this is an exciting opportunity to make a significant impact at a global brand.

About arenaflex and the Role

arenaflex is a leading global brand that has evolved into a household name, celebrated for its rich tradition and commitment to fostering a sense of connection among its customers and partners. As a company, arenaflex nurtures the endless possibilities of human connection in every cup, conversation, and community. The Customer, Marketing, and Product (CMP) organization is dedicated to bringing a sense of connection to every customer interaction, striving to be the most popular brand in the world, committed to growing every day and fulfilling our promise to our customers. As a Director of Business Operations, you will serve as the functional business operations lead, contributing to the success of arenaflex by creating experiences that customers love and partners are proud to deliver. This role will require you to build high-performing cross-functional teams, collaborate with senior leaders, and drive business planning activities throughout the year.

Key Responsibilities

As a Director of Business Operations, you will be responsible for the following key responsibilities:

  • Lead business planning activities with CMP business operations leaders, including long-term strategic planning and operational and financial planning
  • Support organizational strategies that ensure the fulfillment of financial and partnership obligations, including cost analysis and reporting, organizational design, and talent strategies
  • Drive strategy and execution of the "pace of the business" for the CMP leadership team, including leading the strategy and implementation of CMP performance reporting
  • Bring a leadership voice to arenaflex's corporate network of business operations leaders and continually work to raise the standard of value delivered through this role
  • Manage and facilitate the CMP leadership team, VP+, and "Town Hall" forums, influencing collaboration, development, and leadership engagement
  • Actively support the CMO and the extended leadership team in communication and meeting preparation, including board and investor communications
  • Head of Enterprise Risk Management (ERM) and Internal Audit (IA) coordination for CMP, facilitating leadership development opportunities and serving as CMP's primary point of contact for systems and tools that support planning processes

Essential Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree in a relevant field, such as business administration or marketing
  • Experience building high-performing cross-functional teams and collaborating with senior leaders
  • Strong organizational and disciplinary skills, with the ability to stay focused in a complex, fast-paced, and sometimes ambiguous business environment
  • Experience supporting senior management, such as a Chief of Staff, and familiarity with business operations and planning processes

Preferred Qualifications

While not required, the following qualifications are preferred:

  • Advanced degree in a relevant field, such as an MBA
  • Experience in a similar role, such as a Director of Business Operations or a Chief of Staff
  • Familiarity with the coffee or retail industry, and experience working with global brands
  • Strong analytical and problem-solving skills, with the ability to drive strategy and execution

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

  • Strong leadership and collaboration skills, with the ability to build and manage high-performing teams
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
  • Strong analytical and problem-solving skills, with the ability to drive strategy and execution
  • Ability to work in a fast-paced and dynamic environment, with a focus on delivering results and driving business growth

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our partners. As a Director of Business Operations, you will have access to a range of career growth opportunities and learning benefits, including:

  • Leadership development programs and training opportunities
  • Mentorship and coaching from experienced leaders
  • Opportunities to work on strategic projects and initiatives
  • Access to a global network of business operations leaders and professionals

Work Environment and Company Culture

At arenaflex, we are proud of our company culture and work environment. As a partner, you can expect:

  • A dynamic and fast-paced work environment that is focused on delivering results and driving business growth
  • A collaborative and supportive team environment that values diversity and inclusion
  • Opportunities to make a positive impact on the company and the community
  • A range of benefits and perks, including competitive compensation, health insurance, and retirement savings plans

Compensation, Perks, and Benefits

As a Director of Business Operations at arenaflex, you can expect a competitive salary and a range of benefits and perks, including:

  • Competitive compensation package, including salary and bonus
  • Comprehensive health insurance and retirement savings plans
  • Opportunities for career growth and development
  • Access to a range of benefits and perks, including employee discounts and recognition programs

Conclusion

If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for the Director of Business Operations role at arenaflex. This is a unique opportunity to join a global brand and make a positive impact on the company and the community. With a competitive compensation package, a range of benefits and perks, and opportunities for career growth and development, this role is not to be missed. Apply now and take the first step towards a rewarding new role.

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