Tech Support Specialist

• 401(k)
• Health insurance
• Paid time off

• Troubleshoot and resolve technical issues related to our health monitoring devices and software.
• Troubleshooting connectivity issues bluetooth and cellular required
• Provide timely and effective support via phone, email, and chat to ensure customer satisfaction.
• Document and track customer interactions and technical issues in our support system.
• Collaborate with product development teams to provide feedback on user experience and product improvements.
• Stay updated on product features and industry trends to provide informed support.
• Assist in creating and maintaining technical documentation and FAQs for users.
• Participate in team meetings to share insights and improve support processes.

• Proven experience in a technical support or customer service role, preferably in the healthcare technology sector.
• Strong troubleshooting skills and the ability to communicate technical concepts to non-technical users.
• Experience with Windows 11 PC/OS settings/troubleshooting (level 1 knowledge required, level 2 a plus)
• Experience installing and configuring network printers, Zebra label printer experience would be a plus. 
• Excellent verbal and written communication skills.
• Experience troubleshooting connectivity issues bluetooth and cellular required, Network experience would be a plus.
• Experience with mobile devices, settings/troubleshooting preferably with Android 14+, MDM (mobile device management) experience a plus. (level 1)
• Ability to manage task, time, and workload. this is required for medical device testing scalability/growth. 
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused attitude with a passion for helping others.

Flexible work from home options available.