Revenue Operations Manager II

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

Revenue Operations Manager, Sales Compensation Operations

This role will be a critical in ensuring our sales incentive programs are executed flawlessly and efficiently. This role is 100% focused on operationalizing, enhancing, and running the processes that underpin our compensation programs. You will own the operational framework of the end-to-end commission process, from annual planning to monthly reporting, ensuring accuracy, timeliness, and scalability by partnering closely with key stakeholders.

Key Responsibilities

• Lead the annual Sales Incentive Plan (SIP) planning and issuance process, coordinating with Sales Leadership, Finance, and HR to ensure timely and accurate plan rollout.
• Own and manage the operational cadence of the end-to-end sales compensation process. This includes establishing, running, and enhancing all related processes in close partnership with the calculation owners in FP&A.
• Develop, enhance, and operationalize new and existing processes to improve the efficiency, accuracy, and scalability of our compensation programs.
• Partner with FP&A to ensure the timeliness and accuracy of commission calculations by providing clean data inputs and managing the process flow. This individual may be asked assist with pay modeling and other analytical requests.
• Design, build, and maintain robust reporting and dashboards to track key compensation metrics, including quota attainment, earnings, commission accruals, and incentive plan performance.
• Serve as the primary subject matter expert for all compensation-related operations and processes, providing timely support and resolving inquiries from the sales team regarding their attainment and the mechanics of their compensation.
• Analyze the effectiveness of compensation plans, identifying trends, and providing data-driven insights to leadership on plan performance and potential improvements.
• Manage and ensure the integrity of compensation data across all relevant systems, including Salesforce and any dedicated compensation management platforms.
• Lead projects focused on improving the compensation technology stack, including system enhancements, integrations, and the automation of manual processes.

REQUIREMENTS

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Experience in a highly analytical role focused on sales compensation, commission administration, or a related sales operations function.
• Advanced proficiency with Excel is required. Experience with Salesforce CRM is also required.
• Direct experience with compensation management software (e.g., Xactly, Varicent, CaptivateIQ, Anaplan) is strongly preferred.
• Exceptional analytical and problem-solving skills, with a proven ability to work with large, complex datasets and maintain a high level of attention to detail.
• Strong project management skills with the ability to lead operational cadences and process improvement initiatives from start to finish.
• Excellent communication and cross-collaboration skills, with the ability to explain complex compensation mechanics clearly and concisely to various stakeholders.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

BENEFITS

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position ranges $75,000 - $94,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until May 1st, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration:

Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA