Experienced Customer Service Representative (CSR) – Driving Customer Satisfaction in the Insulation and Building Materials Industry

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading distributor of energy-efficient insulation and building material products, as an Experienced Customer Service Representative (CSR).

About arenaflex

arenaflex is a company that values innovation, integrity, and community involvement. As a recognized "Great Place to Work," we pride ourselves on fostering a diverse and inclusive team that reflects our commitment to making a positive impact in the communities we serve. Our company culture is built on a foundation of respect, open communication, and a passion for delivering solutions that make a difference.

Job Description

As an Experienced Customer Service Representative (CSR) at arenaflex, you will be the frontline connection for both internal and external customers, delivering outstanding service by leveraging your knowledge of our products, programs, and internal resources. Based in a distribution branch setting, this role offers a dynamic mix of responsibilities across customer service, inside sales, warehouse operations, and administrative support.

Key Responsibilities:

* Build and maintain strong customer relationships via phone, email, fax, and in-person interactions

• Receive and process sales calls, quote requests, and product orders through to delivery
• Take ownership of customer inquiries and provide timely, effective solutions
• Manage a high volume of customer inquiries while maintaining accuracy and professionalism
• Quote, follow up, and track lost sales reports; expedite all customer orders and issues
• Collaborate with outside sales, purchasing, billing, warehouse, and management teams
• Maintain up-to-date knowledge of inventory levels, pricing, and product availability
• Coordinate delivery logistics and trucking routes to meet customer expectations
• Negotiate quotes and proposals with customers
• Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team
• Occasionally accompany sales representatives on client visits
• Handle product returns in accordance with company policy
• Arrange direct or expedited deliveries to resolve customer issues
• Process credit card transactions
• Assist with physical inventory and participate in regular cycle counts
• Perform light warehouse duties including forklift operation, picking, and packing orders
• Participate in special projects or tasks as assigned by management

Qualifications & Skills:

* 1–2 years of B2B sales or customer service experience, preferably in industrial distribution

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Strong communication, organizational, multitasking, and time management abilities
• Excellent problem-solving and consultative skills
• Self-motivated and able to thrive in a fast-paced, team-oriented environment
• Basic math skills required – including addition, subtraction, multiplication, and division
• Ability to work with fractions (e.g., measuring, converting, or reading fractional values)
• Physical Requirements:

+ Must be able to tolerate exposure to fiberglass insulation, including airborne particles—PPE (personal protective equipment) will be provided + Work is primarily in an office setting and in a non-climate-controlled warehouse + Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs + May be required to climb ladders or step stools to access product shelving + Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary)

Your Benefits:

* Competitive Compensation

• Medical, Dental, and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance, and resources for family matters, legal, and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Compensation Range:

$20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Why Join arenaflex?

* Be part of a company that values innovation, integrity, and community involvement

• Work in a dynamic, fast-paced environment where no two days are the same
• Collaborate with a diverse and inclusive team that reflects our commitment to making a positive impact
• Enjoy a competitive compensation package and comprehensive benefits
• Participate in ongoing training and development opportunities to enhance your skills and career growth

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply to this exciting opportunity. Please submit your application through our official website or Indeed and LinkedIn accounts. We look forward to reviewing your application and discussing this opportunity further. Apply to this job Apply for this job