Experienced Customer Service Representative – Airport Rental Operations
Join arenaflex, a leading enterprise in the transportation industry, and become a part of a high-energy team that's driving innovation and customer satisfaction. As an Experienced Customer Service Representative, you'll play a vital role in delivering exceptional experiences to our customers at our airport locations. If you're passionate about providing top-notch service, working outdoors, and being part of a dynamic team, this is the perfect opportunity for you.
About arenaflex
arenaflex is a global leader in the transportation industry, with a team of 25,000 driven individuals working together to move the future of transportation forward. Our innovative, customer-focused solutions have made us a household name, and we're committed to making a positive difference in the lives of our colleagues, customers, and communities. At arenaflex, we believe in a performance-driven culture that encourages and supports each other to be at our best through leadership, training, tools, and rewards.
Key Responsibilities:
As an Experienced Customer Service Representative, you'll be responsible for:
- Assisting customers in different parts of the rental or return process on our airport lots
- Checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return
- Providing excellent customer service while working outdoors in a fast-paced environment
- Collaborating with colleagues to ensure seamless customer experiences
- Maintaining accurate records and data entry
- Adhering to company policies and procedures
Perks and Benefits:
* Competitive hourly wage ($16.00/hour) with shift premium opportunities
- Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
- On-the-job training to help you succeed in your role
- Paid time off to recharge and relax
- Comprehensive medical, dental, and other insurance plans to protect your well-being
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401k) to secure your financial future
- Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars
- Opportunities for career growth and professional development
Essential Qualifications:
* Valid Driver's License
- Basic computer skills (typing, data entry)
- Effective verbal communication skills
- Willingness to work outdoors in a fast-paced environment
- Flexibility to work all shifts, including weekends and holidays
- Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods
- Ability to drive a variety of vehicles
- Must be 18 years of age and legally authorized to work in the United States
Preferred Qualifications:
* 6 months retail customer service experience in a fast-paced environment
- Previous experience working in a call center or customer-facing role
- Familiarity with handheld devices and data entry software
Work Environment and Culture:
As an Experienced Customer Service Representative, you'll be working in a dynamic, fast-paced environment with a team of driven individuals who are passionate about delivering exceptional customer experiences. Our culture is performance-driven, and we encourage and support each other to be at our best through leadership, training, tools, and rewards. You'll have the opportunity to work with a diverse team, learn new skills, and grow your career in a supportive and inclusive environment.
Compensation and Benefits:
arenaflex offers a competitive compensation package, including a starting hourly wage of $16.00/hour, with opportunities for shift premium and overtime pay. We also offer a comprehensive benefits package, including medical, dental, and other insurance plans, paid time off, and retirement benefits (401k). Additionally, you'll have access to flexible spending accounts, employee discounts, and opportunities for career growth and professional development.
How to Apply:
If you're passionate about delivering exceptional customer experiences, working outdoors, and being part of a dynamic team, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture, benefits, and career opportunities. You can also apply directly to this job by clicking on the "Apply Now" button below. Apply Now
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. Apply for this job