Experienced Customer Service Advisor – Automotive Restoration and Repair Support Specialist at arenaflex
Job Description:
About arenaflex
At arenaflex, we're passionate about empowering car enthusiasts to restore their dream vehicles. As a leading provider of supplies, tools, and equipment for automotive repair and restoration, we've been serving serious do-it-yourselfers since 1978. Our customers trust us for unique products that help them successfully complete their projects. We're now seeking an experienced Customer Service Advisor to join our team and provide exceptional support to our customers.
Join a Team that Cares
At arenaflex, our core values create a team of people who:
* Consider others first
* Own results
* Have a positive approach to problem-solving
* Have a sense of urgency
* Continually self-improve
We're committed to creating a positive and supportive work environment where our team members can thrive. As a Customer Service Advisor, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences.
About the Role
As a Customer Service Advisor at arenaflex, you'll play a critical role in helping our customers with their orders, answering their questions, and resolving their concerns. You'll work closely with our Project Advisors to ensure that our customers receive the best possible support for their automotive restoration and repair projects.
Key Responsibilities:
* Help customers over the phone, email, and live chat with orders and problem-solve
* Work within our computer system to place and research customer orders, as well as document conversations and actions
* Pitch in where needed to drive a positive customer experience
* Collaborate with our Project Advisors to provide expert advice and support to customers
* Stay up-to-date with our products, systems, and processes to ensure that you can provide accurate and helpful information to customers
What We're Looking For
To be successful in this role, you'll need:
* Excellent communication and problem-solving skills
* A positive and proactive approach to customer service
* Ability to work independently and as part of a team
* Strong computer skills and ability to learn new systems
* Experience working in a call center or customer-facing role (not necessary, but a plus)
* Familiarity with online shopping and e-commerce platforms
* Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
* Experience in the automotive restoration and repair industry (a plus, but not necessary)
* Familiarity with our products and systems (training will be provided)
* Strong analytical and problem-solving skills
* Ability to work in a remote environment with minimal distractions
Work Environment and Schedule:
* Work location: Onsite (Pottstown, PA) or remote
* If remote, you'll need to have access to a minimum speed connection internet, and a distraction-free environment
* Schedule: Monday - Friday, 10:30am-7:00pm EST (highest priority need)
* Other schedules may be available, but this is our primary need
Benefits and Perks:
* Strong benefits package, including medical, dental, vision, life, and AD&D insurance, disability insurance, 100% vested matching 401(k), paid time off, incentive plan, employee discount, and other voluntary benefits
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
How to Apply:
If you're passionate about delivering exceptional customer experiences and have a strong desire to work in a dynamic and supportive team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
About arenaflex
arenaflex is an equal opportunity employer and participates in E-Verify. We're committed to creating a diverse and inclusive work environment where our team members can thrive.
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