Experienced IT Support Associate (Dedicated Chat Support) – Remote Opportunity

Job Type:

Full-time

Location:

Remote

Schedule:

Monday to Friday, 8am-5pm CST

Assignment:

September 22, 2025 to August 29, 2026 (Temporary to Hire)

Pay Range:

$21.00 hourly paid weekly (exact compensation may vary based on skills, experience, and location)

About arenaflex:

arenaflex is a leading organization that values innovation, diversity, and inclusivity. We strive to create a work environment that fosters growth, collaboration, and mutual respect. Our team is dedicated to delivering exceptional services and solutions to our clients, and we are committed to making a positive impact in the communities we serve.

Job Summary:

arenaflex is seeking an experienced IT Support Associate with strong customer service skills and entry-level technical expertise to join our team. As an IT Support Associate, you will provide basic IT systems support to end users through chat, email, and phone, helping resolve computer system issues, documenting requests, and ensuring timely resolutions. This is an excellent opportunity for someone eager to grow their IT career in a supportive, high-volume environment.

Key Responsibilities:

* Respond to and resolve a high volume of IT-related issues or questions from internal and external customers.

• Provide updates and follow-up communications with users until issues are resolved.
• Escalate technical problems to appropriate teams when necessary.
• Accurately document all customer interactions in the tracking system.
• Assist in real-time issue resolution to minimize downtime and ensure satisfaction.
• Stay current on policies, procedures, and product updates to provide accurate support.
• Provide occasional after-hours support via on-call rotation.
• Perform other related duties as assigned.

Qualifications/ Education & Experience:

* Associate degree in a computer technology field preferred.

• Minimum 3 years of computer systems-related experience (or equivalent).
• 2 years of proprietary software support experience.
• 1 year of Windows operating system troubleshooting experience.
• Experience with JURIS or claims management applications preferred.

Technical Skills:

* Strong knowledge of Windows OS, Outlook, and Microsoft Office.

• Proficiency in basic troubleshooting and system navigation.

Professional Skills:

* Excellent verbal and written communication skills.

• Strong organizational, analytical, and decision-making abilities.
• Customer-focused with outstanding interpersonal and conflict resolution skills.
• Ability to work effectively in a fast-paced team environment.
• Strong time management and ability to perform under pressure.

Working Conditions:

* May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.

• The ability to lift up to 30lbs.
• Use of computers and technology.

Why Join arenaflex:

* arenaflex is committed to diversity and inclusion, and we celebrate the unique differences of our employees.

• We offer a supportive and inclusive work environment that fosters growth and collaboration.
• Our team is dedicated to delivering exceptional services and solutions to our clients.
• We offer a range of benefits, including health care and 401(k) savings plans.
• arenaflex is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

How to Apply:

If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to creating a diverse and inclusive workplace that values the unique differences of our employees.

Accommodation Requests:

If you have a disability and would like to request an accommodation, please email [hr@arenaflex](mailto:hr@arenaflex). We are committed to providing reasonable accommodations to ensure equal access to employment opportunities.

Benefits:

arenaflex offers a range of benefits, including:

• Health care and 401(k) savings plans
• Paid time off and holidays
• Professional development opportunities
• A supportive and inclusive work environment

Apply Now:

If you are ready to take your IT career to the next level, apply now for this exciting opportunity to join the arenaflex team. Apply for this job