Experienced Product Director – Customer Success Attrition Programs
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Product Director in our Customer Success Attrition Programs team, you'll play a pivotal role in shaping the future of customer success and driving business growth. With a strong focus on analytics, influencing, and business acumen, you'll lead the charge in preventing customer attrition and ensuring long-term customer health.
About arenaflex
arenaflex is the #1 AI CRM, where humans and agents work together to drive customer success. Our company is built on a foundation of trust, innovation, and a passion for bettering business and the world through AI. We're a company that's changing the world, and we're looking for Trailblazers like you to join our team.
The Role
As a Product Director in our Customer Success Attrition Programs team, you'll be responsible for leading the development and execution of programs that proactively prevent customer attrition. You'll work closely with cross-functional teams, including Sales, Customer Success, and Professional Services, to build scalable programs that directly impact customer retention.
Key Responsibilities:
* Act as a strategic bridge between Sales and Customer Success organizations to architect programs and guardrails that ensure customer success
- Lead research and strategy for assigned cloud product, leveraging data to drive insights and build scalable frameworks for engagement
- Develop and execute high-impact programs that address the root causes of attrition, working closely with Technology & Products (T&P) organization
- Master complex data and turn it into actionable strategies, thriving on building cross-functional relationships to drive results
- Collaborate with Professional Services, Partner/Alliances, and Customer Success teams to build proactive, scalable programs that directly impact customer retention
Essential Qualifications & Experience:
* 10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company
- Advanced analytical skills, with proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes
- Experience with tools like Salesforce, Tableau, SQL, or other BI platforms is essential
- Exceptional influencing skills, with a track record of successfully influencing senior leadership and cross-functional partners without direct authority
- Strong business acumen, with fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations
- Education: Bachelor's degree in Business, Finance, Economics, or a related field; MBA or equivalent advanced degree is highly preferred
Preferred Qualifications:
* Experience in a similar role at a leading SaaS company
- Proven track record of driving business growth and customer success through data-driven insights and strategic program development
- Strong communication and storytelling skills, with the ability to craft and deliver compelling presentations to executive audiences
Skills & Competencies:
* Strong analytical and problem-solving skills, with the ability to turn complex data into actionable strategies
- Excellent influencing and communication skills, with the ability to build strong relationships with cross-functional teams
- Strong business acumen, with a deep understanding of SaaS metrics and the ability to translate data into strategic business recommendations
- Ability to work in a fast-paced, dynamic environment, with a strong focus on customer success and business growth
Career Growth Opportunities & Learning Benefits:
* arenaflex is committed to helping you grow and develop your career, with a range of training and development programs available to support your success
- As a Product Director, you'll have the opportunity to work on high-impact programs that directly impact customer retention and business growth
- You'll be part of a dynamic and supportive team, with a strong focus on collaboration and innovation
Work Environment & Company Culture:
* arenaflex is a company that values innovation, trust, and customer success
- We're a company that's changing the world, and we're looking for Trailblazers like you to join our team
- Our company culture is built on a foundation of trust, collaboration, and a passion for bettering business and the world through AI
Compensation, Perks, & Benefits:
* arenaflex offers a range of benefits to support your success, including competitive compensation, comprehensive health insurance, and a 401(k) matching program
- We're committed to helping you grow and develop your career, with a range of training and development programs available to support your success
- You'll be part of a dynamic and supportive team, with a strong focus on collaboration and innovation
Conclusion:
If you're a Trailblazer who's passionate about customer success and business growth, we want to hear from you. As a Product Director in our Customer Success Attrition Programs team, you'll have the opportunity to shape the future of customer success and drive business growth. Join us at arenaflex and be part of a company that's changing the world. Apply to this job Apply for this job