Experienced Customer Support Advisor – Remote, Flexible Hours, arenaflex Store
Join arenaflex, a remote-first video meetings company, in its mission to revolutionize the way people connect and collaborate. As an Experienced Customer Support Advisor, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our arenaflex Meetings product.
About arenaflex
arenaflex is a remote-first company that values diversity, inclusivity, and flexibility. We believe that everyone has a unique story to tell and that our differences are a strength. Our Scandinavian-inspired approach to work is centered around simplicity, empathy, and a passion for innovation. We're committed to creating a workplace where everyone feels valued, respected, and empowered to thrive.
The Role
As an Experienced Customer Support Advisor, you will work as a consult for our team, providing flexible support to our customers across the globe. You will be responsible for answering Tier 1 and Tier 2 customer support queries, improving customer support processes, and documenting customer feedback. Your role will be around 10 hours per week, fully remote, and you will be rostered on flexible hours around your commitments and life.
Key Responsibilities
* Answering customer queries via phone, email, or chat, providing empathetic and solution-focused support
- Resolving customer issues and concerns in a timely and professional manner
- Collaborating with the support team to improve customer support processes and documentation
- Documenting and sharing customer feedback on improvements and feature requests
- Participating in support meetings and discussions around recurring issues and solutions
- Identifying customer feedback or issues that need to be shared with the team
- Providing training and support to new team members as needed
Characteristics of a Successful Candidate
* You are a problem solver by nature and aren't afraid to seek out answers or solutions independently
- You have solid typing skills and bring an authentic, human tone to your written communication
- You are comfortable interacting with customers from all nationalities, cultures, and walks of life
- You approach every customer interaction with empathy and care
- You never sacrifice quality for quantity
- You keep a keen eye out for ways to improve customer experience and outcomes
- You have experience working remotely in the past and understand the pros and cons of working in a distributed team
Day-to-Day of Your Role
* Responding to around 20 customer queries per day (depending on working time), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of arenaflex Meetings
- Joining support meetings and discussions around recurring issues and solutions
- Helping our team find new ways of offering support, such as introducing new tagging and templates
- Identifying customer feedback or issues that need to be shared with the team
How We Will Measure Your Success
* Quality of responses
- Volume of tickets answered
- Number of replies per resolve
- Customer Satisfaction rating
What We Offer
* A competitive hourly rate of $23 globally, £17 for UK candidates, and €20 for European candidates
- Flexible working hours and a remote work environment
- Opportunities for career growth and professional development
- A dynamic and inclusive work culture
- Access to cutting-edge technology and tools
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a flexible and remote work opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Note
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. Apply for this job