Payments Operations Manager (PSP & Onboarding)
About Finset
Finset provides end-to-end solutions for companies operating in high-risk and fast-moving industries, helping them structure, launch, and scale globally. We specialize in corporate structuring, payment infrastructure, and onboarding across multiple jurisdictions.
Role Overview
The Role A hands-on position for someone who takes full ownership of their work. You'll manage end-to-end merchant onboarding — completing PSP application forms, structuring documentation, and working directly with merchants and payment providers to keep things moving. If you take initiative, communicate confidently, and know how to get things across the line, this role is for you.
Tasks
- Managing multiple merchant onboarding pipelines simultaneously at different stages
- Completing and submitting PSP and bank onboarding application forms
- Collecting, reviewing, and structuring KYC/KYB and corporate documentation
- Communicating directly with PSPs, banks, and merchants — handling follow-ups, queries, and objections
- Ensuring documentation and business narratives meet PSP onboarding requirements
- Tracking pipeline progress and flagging risks early
- Improving onboarding processes and workflows on an ongoing basis
Requirements
- Background in client onboarding, KYC/KYB, or financial services operations
- Comfortable with corporate documentation and multi-jurisdiction business structures
- Exposure to high-risk merchant categories such as forex, prop trading, gaming, or crypto is a strong advantage
- Understanding of what payment providers look for when reviewing and approving merchant applications
- B2B merchant-facing experience is a plus
- Strong written communicator, highly organised, and able to work independently
Benefits
- High-impact role with full ownership
- Work closely with global PSPs and financial partners
- Flexible remote setup (EU-based)
- Fast-paced, execution-driven environment
Important This is not an administrative role. We need someone who thinks ahead, solves problems, and takes ownership of outcomes
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