Trial Administrator

Why join us? 

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.    

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. 

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. 

The Trial Administrator must live in the Central, Mountain or Pacific time zone.

JOB SUMMARY:

The Trial Administrator is responsible for sales support duties. Responsibilities are primarily related to the management of Trials, Solution Consultant demo equipment inventory, Trade Show inventory and data entry and customer support for Tobii Dynavox loan programs. The Trial Administrator also assists with New Sales Hire trainings, events, internal communications and resources as well as special projects.

KEY RESPONSIBILITIES:

• Review and process new trial and loan equipment requests
• Active role in Tobii Dynavox Trial Department phone queue
• Respond to inquiries from the Trial Department e-mail box, Teams chat, and voice mail box
• Respond to customer inquiries regarding our loan programs
• Enter new customer loan requests into the Order Management database
• Regular follow up on late loans
• Monitor and report monthly trial and loaner transactions.
• Assist with distribution and management of SC Demo and Trial inventories.
• Assist Intake Team as needed
• Assist with inventory audits and updating database with current inventory locations
• Assist with communications to the Sales team, including New Hire trainings, webinars, and other calls
• Perform various other duties as assigned

MINIMUM QUALIFICATIONS:   

EDUCATION / EXPERIENCE REQUIREMENTS:

• High School Diploma; Bachelor’s Degree preferred
• 2 years sales or customer service experience a plus

COMMUNICATION SKILLS:

• Interpersonal skills
• Verbal and written communication skills
• Phoning skills etiquette

COMPUTER OR TECHNICAL SKILLS:

• MS Office Word and Excel, PowerPoint

OTHER SKILLS REQUIREMENTS:

• Organization skills
• Customer service orientation

WORK ENVIRONMENT REQUIREMENTS:

• Able to work at a desk for prolonged periods of time
• Ability to work in a fast paced environment with continual interruptions

• Travel may be required on occasion (1-2 times per year)

Apply today! 

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled