Experienced Dental Customer Service Representative – Patient Advocacy and Support

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Job Summary:

We're seeking an experienced and compassionate Dental Customer Service Representative to join our team at arenaflex. As the face of arenaflex, you will impact members' service experience by manner of how customer service inquiries and problems are resolved via telephone. You will engage, consult, and educate members based upon their unique needs, preferences, and understanding of arenaflex plans, tools, and resources to help guide them along a clear path to care.

Training and Work Schedule:

* Training Schedule: 12-13 weeks; 9:30am to 6pm EST Mon - Fri

• Permanent Work Schedule (Post training): 9:30am to 6pm EST Mon - Fri

Compensation:

This position pays a starting rate of $18.00/hr, with opportunities for growth and advancement based on performance and experience.

Key Responsibilities:

* Engage, consult, and educate members based upon their unique needs, preferences, and understanding of arenaflex plans, tools, and resources to help guide them along a clear path to care.

• Answer questions and resolve issues based on phone calls from members, providers, and plan sponsors.
• Triages resulting rework to appropriate staff.
• Documents and tracks contacts with members, providers, and plan sponsors.
• The Dental CSR guides the member through their member's plan of benefits, arenaflex policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
• Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
• Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member.
• Anticipates customer needs.
• Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
• Uses customer service threshold framework to make financial decisions to resolve member issues.
• Explains member's rights and responsibilities in accordance with contract.
• Educates providers on our self-service options.
• Advocating for the member to take them out of the middle, resolving billing conflicts.

Required Qualifications:

* Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.

• Experience in a production environment.
• High School Diploma or Equivalent.

Preferred Qualifications:

* Experience in a healthcare or insurance environment.

• Knowledge of dental plans and benefits.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet productivity standards.
• Ability to work effectively in a team environment.

Work Environment and Culture:

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture of inclusivity, respect, and compassion.

Benefits:

We offer a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families. Our benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application by [09/11/2025] to be considered for this role. Apply to this job Apply To this Job

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job