Experienced Distribution Customer Service Representative – arenaflex Store
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional service. As a Distribution Customer Service Representative, you'll be at the forefront of this journey, building trust and loyalty with our customers through your expertise, empathy, and passion for problem-solving. If you're a self-motivated, highly organized individual with a knack for customer service and a strong understanding of distribution processes, we want to hear from you!
About arenaflex
arenaflex is a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally, and we're committed to providing our customers with the best possible experience. As a Distribution Customer Service Representative, you'll be working in a fast-paced, high-pressure environment, but with the support of a talented team and a company that values your skills and expertise.
Why join arenaflex?
* Weekly Payroll Processing as a Jobot Consultant
- Medical, Dental, and Vision Benefits
- Opportunity for Permanent Placement
- Mentorship and Growth
- Competitive salary range: $18 - $20 per hour
Job Details
As a Distribution Customer Service Representative, your main responsibilities will include:
- Handling a high volume of customer inquiries about product availability, pricing, and shipping
- Processing orders, forms, applications, and requests
- Maintaining a comprehensive knowledge of our products and services to provide accurate information to customers
- Resolving customer complaints in a professional and efficient manner
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensuring customer satisfaction and providing professional customer support
- Tracking shipments using various courier systems (UPS, FedEx) and resolving any issues that arise
- Assisting in the preparation of sales reports and data analysis
Qualifications
The successful candidate for the Distribution Customer Service Representative position must possess the following qualifications:
- A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment
- Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading
- Excellent communication and interpersonal skills
- Proven ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills with a focus on customer satisfaction
- Proficient in data entry and good working knowledge of relevant software (MS Office, in particular)
- Experience with UPS and FedEx systems is a plus
- Strong understanding of sales and pricing strategies
- High degree of accuracy and attention to detail
- Ability to work in a fast-paced, high-pressure environment
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving skills with a focus on customer satisfaction
- Ability to multitask, prioritize, and manage time effectively
- Proficient in data entry and good working knowledge of relevant software (MS Office, in particular)
- Experience with UPS and FedEx systems is a plus
- Strong understanding of sales and pricing strategies
- High degree of accuracy and attention to detail
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Distribution Customer Service Representative, you'll have the opportunity to:
- Develop your knowledge of the distribution industry and our products and services
- Improve your communication and interpersonal skills through training and feedback
- Take on additional responsibilities and contribute to the growth and success of our team
- Participate in mentorship and growth opportunities to help you achieve your career goals
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment, but we're committed to creating a positive and supportive culture for our employees. As a Distribution Customer Service Representative, you'll be working in a team-oriented environment with a focus on customer satisfaction and service excellence. We offer a competitive salary and benefits package, as well as opportunities for growth and development.
Compensation, Perks, and Benefits
* Competitive salary range: $18 - $20 per hour
- Medical, Dental, and Vision Benefits
- Opportunity for Permanent Placement
- Mentorship and Growth
- Weekly Payroll Processing as a Jobot Consultant
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving and a strong understanding of distribution processes, we want to hear from you! Apply now by clicking the "Easy Apply" button and sending us your resume. We look forward to hearing from you and exploring how you can contribute to the success of our team!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Background Checks
Sometimes Jobot is required to perform background checks with your authorization. arenaflex will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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