Experienced Customer Service Representative – Dental Global Customer Solutions (Remote)
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leader in the insurance industry, we're actively seeking talented Customer Care Advocates to join our Dental Global Customer Solutions (GCS) team. If you're a customer service professional with a passion for delivering outstanding service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's dedicated to providing top-notch insurance solutions to our customers. We're committed to fostering a culture of excellence, teamwork, and continuous learning. Our team members are the backbone of our organization, and we're proud to offer a supportive and inclusive work environment that encourages growth and development.
Job Summary
As a Customer Care Advocate, you'll be responsible for providing exceptional customer service to arenaflex's dental customers via telephone and/or email. You'll leverage your effective listening skills, strong intellectual curiosity, and honest desire to be effective to deliver a service experience that exceeds expectations. With an understanding of our customers' needs and wants, you'll focus on delivering solutions that meet those needs, making it easy for customers to do business with us.
Key Responsibilities
* Respond to dental customer requests via telephone or email, providing excellent service to arenaflex's customers who have insurance products or benefit plans.
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and arenaflex using effective communication skills, keen listening skills, and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Essential Business Experience and Technical Skills Required
* High School Diploma or GED equivalent.
- 1 year of experience in customer service customer (includes call center, retail, and restaurants).
- The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
- Ability to navigate across multiple computer monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
- New hires should live a commutable distance from the site the role is posted in (Oriskany, NY).
Preferred Qualifications
* Prior Call Center or Customer Service Representative experience is preferred.
- Strong computer/keyboard skills (ability to type efficiently).
- Experience handling dental or other types of insurance products.
- Prior experience in a dental office.
- Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of arenaflex.
- Previous experience with Salesforce is a plus.
What We Offer
* Competitive hourly rate of $20/hour.
- Comprehensive training program to ensure your success in the role.
- Opportunity to work in a dynamic and innovative company that's dedicated to delivering exceptional customer experiences.
- Collaborative and supportive work environment that encourages growth and development.
- Flexible scheduling to accommodate your needs.
- Access to cutting-edge technology and tools to enhance your productivity and efficiency.
How to Apply
If you're a customer service professional with a passion for delivering outstanding service, we want to hear from you! Apply now to join our team of talented Customer Care Advocates and be a part of arenaflex's mission to deliver exceptional customer experiences. Apply to this job
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job