Experienced Customer Service Advisor – Delivering Exceptional Experiences for arenaflex Customers

At arenaflex, we're revolutionizing the way people interact with our innovative payment solutions. As a Customer Service Advisor, you'll play a vital role in shaping the customer experience, ensuring that every interaction is seamless, and our customers feel valued and supported. If you're passionate about delivering exceptional service, have a customer-obsessed mindset, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading payments company that's disrupting the market with its cutting-edge technology and innovative approach. In just a few short years, we've become the largest and most loved acquirer in the UK, with over 150,000 customers across four countries trusting us with their transactions. Our people are the driving force behind our success, and we're committed to creating an environment where they can thrive, grow, and make a real impact.

The Role

As a Customer Service Advisor, you'll be the face of arenaflex, providing top-notch support to our customers through various channels, including phone, email, and live chat. You'll be the go-to person for answering questions, resolving issues, and providing value-based conversations to upsell our products and services. If you're a team player who's passionate about delivering exceptional service, we want to hear from you!

Key Responsibilities:

* Handle inbound calls, respond to emails, and manage live chats to ensure customers receive timely and effective support

• Answer a wide range of questions, from basic account information updates to troubleshooting technical issues
• Deliver an excellent service across all channels, ensuring customers feel valued and supported
• Have value-based conversations with customers, taking opportunities to upsell our products and services to improve their experience with arenaflex
• Juggle various systems, both internal and external, to provide seamless support
• Take on problems with a "Right First Time" attitude, owning challenges and seeing them through to the outcome
• Help us get even better at what we do by sharing feedback and ideas for improvement

What You'll Bring:

* A background in retail, hospitality, or contact-centre customer support (or a similar field)

• A commitment to delivering outstanding service and prioritizing customer satisfaction
• An ability to excel at building relationships and communicating clearly
• A proactive, can-do attitude and serious problem-solving skills
• A comfort with wearing multiple hats and juggling tasks efficiently
• The confidence to suggest improvements and constantly better what we do and how we do it
• A willingness to upsell and cross-sell our products and services to improve customer experience

What's in it for You:

* Salary: £27,430 base salary

• Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station
• Working model: Our office-first culture means most teams at arenaflex work 4+ days in the office - it's a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period)
• Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You'll know your schedule at least 12 weeks ahead.
• Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset, etc.)
• Start date: We'll kick things off with an induction group joining us on the 3rd November

Diversity, Equity, and Inclusion at arenaflex

At arenaflex, we believe that our best work happens when we collaborate in-person. Our office-first culture fosters communication, drives innovation, and sparks our brightest ideas. We're committed to building teams that reflect the diversity of the businesses we serve, and we're passionate about creating an environment where everyone can thrive. If you're curious, relentless, and customer-obsessed, we want to hear from you! Visit [arenaflex.careers](arenaflex.careers) to find out more about our benefits and what it's like to work at arenaflex, or check out our LinkedIn and Instagram pages. Apply for this job