Experienced Senior Researcher II, Customer Insights – Driving Business Growth through Data-Driven Decision Making

At arenaflex, we're revolutionizing the way businesses approach customer insights, and we're looking for a seasoned Senior Researcher II to join our team. As a leader in the industry, arenaflex is dedicated to delivering innovative solutions that drive business growth and customer satisfaction. Our team of experts thrives in a fast-paced, dynamic environment, and we're seeking a talented researcher who shares our passion for data-driven decision making.

About arenaflex

arenaflex is a leading provider of cutting-edge solutions for businesses looking to stay ahead of the curve. With a strong focus on innovation and customer satisfaction, we've established ourselves as a trusted partner for companies seeking to drive growth and success. Our team of experts is dedicated to delivering high-quality solutions that meet the evolving needs of our clients.

The Insights Team at arenaflex

The Insights team at arenaflex is at the forefront of our business, driving research-backed decision making to enable industry-leading, customer-focused experiences. Our mission is to shape the future of business through unmatched insight at the core of every strategic decision. By deeply understanding customers and their needs, we help build products and campaigns that define the next era of business growth.

The Role

As a Senior Researcher II, you'll be more than a researcher; you'll be a thought partner who helps teams see opportunities differently, challenge assumptions, and reframe strategies around customer behavior. You'll bring clarity to ambiguous spaces, craft compelling narratives for senior leaders, and influence decisions that have long-lasting impact.

Key Responsibilities

* Collaborate with product, marketing, and strategy leaders to identify high-value research opportunities

• Design and lead custom mixed-method projects (surveys, interviews, netnography, secondary), with strong vendor and internal support to extend reach and capacity
• Synthesize across multiple inputs (custom studies, VOC channels, social listening, creative testing) and generate clear, actionable insights
• Partner with stakeholders to connect insights directly to product, brand, and growth strategies
• Craft compelling narratives that influence executives and spark decisive action
• Contribute to the evolution of our research practice, raising the bar on quality, creativity, and impact

What You'll Need

* 7+ years of user/market research experience in a business setting, including senior stakeholder engagement

• Proven ability to connect research findings to business strategy and outcomes
• Mastery of qualitative research and strong competency in survey methodology; experience with secondary data a plus
• Confidence in influencing senior leaders through strong communication, storytelling, and presence
• Experience managing vendors and partners to extend capacity and impact
• Curiosity, adaptability, and drive to thrive in a high-growth, fast-paced environment

What We Offer

* Competitive compensation package

• Company-subsidized medical, dental, & vision plans
• 401(k) plan with company match
• Annual bonus
• Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!)
• Generous paid leave programs, including 16-week paid parental leave and disability benefits
• Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
• Company-wide in-person events and team outings
• Lifestyle enhancement program
• Company equipment provided (Windows & Mac options)
• Annual performance reviews with opportunities for growth and career development

Where You'll Live

This is a hybrid position based at our arenaflex headquarters in Atlanta, GA. Not Local? No problem! We offer a competitive relocation package to help get you here.

Benefits of Working at arenaflex

* Collaborative and dynamic work environment

• Opportunities for growth and career development
• Recognition and rewards for outstanding performance
• Flexible work arrangements to support work-life balance
• Access to cutting-edge technology and tools
• Opportunities to work on high-impact projects that drive business growth and customer satisfaction

How to Apply

If you're a motivated and experienced researcher looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note

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