Experienced Customer Support Executive - Chinese Speaking
Join arenaflex, a leading international fintech company, as we continue to revolutionize the financial industry with innovative solutions and exceptional customer service. As an experienced Customer Support Executive - Chinese Speaking, you will play a vital role in delivering outstanding support to our existing clients, ensuring their needs are met, and their issues are resolved efficiently.
Your Role at arenaflex
As a Customer Support Executive - Chinese Speaking, you will be responsible for providing exceptional support to our clients across various communication channels, including live chat, phone calls, and email. You will be the first point of contact for our clients, and your primary goal will be to resolve their issues promptly and professionally. Your excellent communication skills, both in English and Chinese, will enable you to build strong relationships with our clients, understand their needs, and provide tailored solutions.
Key Responsibilities
* Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What Makes You a Great Fit
* Good communication skills in English, and native Chinese speaking.
- Strong client-facing and communication skills.
- Troubleshooting and multitasking skills.
- Customer service orientation.
- Bachelor’s degree in business administration or related field.
- Self-motivated and highly reliable.
What We Offer Along the Way
* Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops.
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
- Generous time off, including 21 days of annual leave and paid sick leave.
- Allowance for sports club memberships or other physical exercise activities.
- Holiday flight tickets and accommodation coverage (within the yearly limit).
- Meal and transportation allowance.
- Education allowance for your children’s school and kindergarten fees.
- Outstanding team-building experiences and corporate parties.
Your Journey After Applying
1. Interview with the Talent Acquisition team (up to 40 minutes). 2. English test (up to 30 minutes). 3. Written assessment (1 day). 4. Interview with the trainer (15 minutes). 5. Final interview (1 hour).
Sounds Like You? Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join arenaflex as a Customer Support Executive - Chinese Speaking. Please note that we occasionally amend or withdraw jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. At arenaflex, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Originally posted on arenaflex's career page. Apply To this Job Apply for this job