Experienced Customer Success Manager – Mobile Marketing Analytics and User Acquisition
About arenaflex
At arenaflex, we're revolutionizing the way mobile app developers and marketers make data-driven decisions. As a leading provider of mobile marketing analytics, our platform empowers users to optimize user acquisition, maximize monetization, and drive growth. With a strong focus on impact and execution, our team is remote-first and globally distributed, working together to build a better future for mobile apps.
The Role: Customer Success Manager
We're seeking a proactive and analytical Customer Success Manager (CSM) to support our fast-growing customer base, particularly developers and marketers in China and other Asian markets. As a trusted advisor, you'll help our customers get the most out of arenaflex's platform, optimize their user acquisition performance, and solve complex technical and marketing challenges.
Location
This is a remote position, with a preference for candidates based in Vietnam, Thailand, or Malaysia.
Language Requirement
Fluency in Mandarin Chinese and English is a must.
Overview
As a Customer Success Manager at arenaflex, you'll work closely with our sales, product, and engineering teams to ensure customer satisfaction, reduce churn, and identify growth opportunities. This is a hands-on role that requires both strategic thinking and attention to detail.
Key Responsibilities
* Provide day-to-day support and consulting to Chinese-speaking developers using arenaflex's platform.
- Help customers understand attribution, reporting, campaign analysis, and user acquisition performance.
- Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin.
- Escalate and follow up on technical issues with the product/engineering team.
- Collect product feedback and communicate it back to internal teams.
- Support sales with upsell/renewal opportunities through strong customer relationships.
- Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users.
Requirements
* Bachelor's degree in business, marketing, engineering, or a related field.
- 1-2 years of experience in mobile UA, game publishing, client success, ad tech, consulting, or related field.
- Native-level Mandarin and fluent English.
- Excellent communication, problem-solving, and relationship-building skills.
- Strong analytical mindset and comfort with dashboards, data, and performance metrics.
- Ability to work independently and handle multiple customers and priorities at once.
Preferred Qualifications
* Experience as a publishing manager or user acquisition manager for mobile games or apps.
- Familiarity with MMPs, ad networks, or UA platforms (e.g., AppsFlyer, TikTok Ads, Facebook, Unity, etc.).
- Prior experience supporting global advertising campaigns or mobile apps.
- Familiarity with SQL or basic data querying.
- Comfortable explaining how SDKs, APIs, and attribution work to non-technical customers.
Why arenaflex?
Join a fast-growing, product-led company headquartered in San Francisco, building analytics infrastructure for the world's top mobile apps. Operate at the intersection of adtech and martech, helping developers turn data into decisions through attribution, automation, and performance insights. Work on the foundations of the AI era: high-quality data pipelines, measurement infrastructure, and scalable systems powering growth and optimization. Collaborate with a talented, globally distributed team that values ownership, clarity, and thoughtful execution. Gain hands-on experience across the full lifecycle of a modern tech company, from APIs and SDKs to customer success and global GTM. Enjoy competitive compensation, flexible hours, and a remote-first culture built on trust and autonomy.
What We Offer
* Competitive compensation package
- Flexible working hours and remote work options
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and analytical professional looking to make a meaningful impact in the mobile marketing analytics space, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job