Experienced Senior Customer Success Manager – Enterprise Solutions and Strategic Account Management

Imagine the possibilities of a career where you can empower businesses to achieve their full potential. At arenaflex, we're on a mission to revolutionize the way companies operate, and we're looking for a talented Senior Customer Success Manager to join our team. As a key member of our Enterprise Success team, you'll have the opportunity to work with some of the world's leading brands, driving their success and growth through our innovative mobile data capture and augmented reality solutions.

About arenaflex

arenaflex gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. We're a fast-growing company with a high degree of autonomy, and we're looking for someone who shares our passion for innovation and customer success.

The Role

We're seeking a highly motivated and detail-oriented Senior Customer Success Manager to join our Enterprise Success team. Ideally based in Bentonville, AR, you'll be responsible for the overall success of one of our largest retail customers and report directly to the VP of Enterprise Success. In this role, you'll oversee and coordinate projects for a single existing client account, developing and executing strategic plans to drive adoption of our patented, advanced capabilities within key client applications.

Key Responsibilities

* Develop and oversee programs and projects specific to the assigned client account, ensuring alignment with their goals and objectives

• Monitor program performance, track key metrics & product usage, and report progress to both the client and senior management
• Identify and mitigate risks, resolving issues proactively to ensure successful program execution
• Own technical discovery and qualification for opportunities to increase customer adoption and utilization of arenaflex's products
• Oversee technical projects ranging from the roll-out of new capabilities, software upgrades, coordination of support requests, integrations, and rollouts of new applications and use-cases
• Identify and present to our client how our mobile data capture and augmented reality solutions can improve current business processes
• Influence our product strategy by effectively communicating feedback from our client and working with the product teams to develop new product features
• Support key partners working closely with our client with product and use-case expertise
• Coordinate cross-functional teams and facilitate effective communication between internal teams and the client

Who We're Looking For

* A high-performing customer-obsessed problem solver with a strong technical foundation and a strategic mindset

• A strong leader with excellent communication and problem-solving skills, able to navigate cross-functional environments and manage multiple stakeholders
• 7+ years of experience in presales, technical consulting, solutions engineering, software engineering, or program management in a fast-paced tech environment
• Excellent analytical and data-driven skills, with a passion for understanding how technology can drive measurable business outcomes
• Hands-on experience working with enterprise software systems, ideally within the mobile ecosystem
• Bachelor's degree in Computer Science, Engineering, or related field preferred

Why Join arenaflex?

* An attractive individual equity plan in a high-growth company

• Smart, people-first culture
• Flexible, office, hybrid, or home working
• Innovation hackathons
• Team outings
• Festive/end-of-year all-company celebrations
• Your birthday off
• Learning and development opportunities
• Top-notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston, Olsztyn, and Tokyo
• As well as specific benefits related to the location you are joining

Diversity, Equity, and Inclusion

At arenaflex, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. We're committed to equal employment opportunities and welcome applications from all qualified candidates.

How to Apply

If you're a motivated and detail-oriented Senior Customer Success Manager looking for a new challenge, we'd love to hear from you. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive environment that empowers our employees and values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!

Apply Now

Apply to this Job Apply for this job