Experienced Customer Support Designer – Human-Centered Support Experience Design
Welcome to arenaflex, where innovation meets passion for creating life-changing experiences. As a global leader in the Health & Fitness industry, we've crossed over 220 million installs with apps designed to boost well-being for millions. Our mission is to improve the health of millions of people through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 800+ passionate professionals with a presence across 5 hubs. Imagine joining a team where your impact on global health and wellness is felt daily. At arenaflex, we strive to be proactive wellness partners for our users, while continually evolving ourselves. We're seeking an Experienced Customer Support Designer to improve how our customers experience support—across help centers, chatbots, self-service portals, and agent-facing tools. This hybrid role bridges UX design, content strategy, and customer support systems, helping us craft efficient, intuitive, and human-centered support experiences at scale.
Key Responsibilities:
* Analyze customer support journeys and identify pain points across digital and human touchpoints.
- Design user-centered improvements for:
+ Help center content and structure + Support flows (e.g., contact forms, self-service tools, intuitive chatbot flows, conversational UI) + Internal tools and dashboards used by support agents
- Collaborate with support agents to understand workflows and co-create better tooling or UI layouts.
- Collaborate on the development of AI-powered tools for agents and self-service solutions (e.g., predictive suggestions, AI Copilot interfaces)
- Use customer feedback, metrics, and usability testing to iterate on designs.
- Design wireframes, user flows, prototypes, and documentation to communicate ideas.
- Partner with product, engineering, and content teams to ship high-impact improvements.
- Advocate for accessibility, consistency, and scalability across all support experiences.
Requirements:
* 2–5+ years of experience in UX design, service design, or product design.
- Strong portfolio demonstrating problem-solving in customer-facing or operational systems.
- Comfortable designing for both user-facing and internal operational tools.
- Empathy for customer and agent needs, and a drive to make complex systems simple.
- Excellent communication and collaboration skills.
- Proficiency with design tools (Figma, Sketch, Adobe XD, etc.).
Nice to have:
* Familiarity with customer support platforms (e.g., Zendesk, Intercom, Freshdesk) is a plus.
- Basic understanding of HTML/CSS and how front-end changes affect support platforms.
- Bonus: background in service design or systems thinking.
Candidate Journey:
* Recruiter Call → Meet the Hiring Manager → Test Task → Meet the Team
Why you'll love being part of arenaflex:
*
Grow Together:
We champion both personal and professional development.
Lead by Example:
Everyone is empowered to make an impact.
Results-Driven:
It's not just about doing the work—it's about making a difference.
We Are Well-Makers:
Join us in building a healthier, happier world—step by step.
Work Environment and Company Culture:
At arenaflex, we believe in creating a work environment that fosters creativity, collaboration, and growth. Our team is passionate about making a difference in people's lives, and we're committed to supporting each other in achieving our goals. We offer a dynamic and inclusive work culture, with opportunities for professional development and career growth.
Compensation, Perks, and Benefits:
We offer a competitive salary and benefits package, including:
- Comprehensive health insurance
- Retirement savings plan
- Flexible work arrangements
- Professional development opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Apply:
If you're passionate about creating human-centered support experiences and want to join a team that's making a difference in people's lives, we encourage you to apply. Please submit your resume, cover letter, and portfolio to [insert contact information]. We can't wait to hear from you!
Equal Opportunities Employer:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job