Experienced Full Stack Customer Support Senior Representative – Multilingual Support for arenaflex Partners

Are you a customer support professional with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for problem-solving? If so, we have an exciting opportunity for you to join arenaflex as a Senior Representative in our Customer Support Partnerships team!

About arenaflex

arenaflex is a leading marketplace platform that connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more. Our mission is to transform lives one task at a time by providing a platform that is convenient, reliable, and trustworthy. We're a hybrid company with employees distributed across the US and EU, and we're committed to creating a diverse and inclusive culture that values innovation, inclusion, and hard work.

Our Values

At arenaflex, we live by a set of core values that guide our behavior and decision-making:

• Obsess over Clients and Taskers: We're passionate about delivering exceptional experiences that meet the needs of our clients and Taskers.
• Win Together with Heart: We believe that collaboration and empathy are key to achieving our goals and building strong relationships.
• Own the Challenge: We're not afraid to take on new challenges and push ourselves to innovate and improve.
• Be Bold: We're a company that values creativity, experimentation, and calculated risk-taking.
• Move Forward. Move Fast: We're a fast-paced and agile company that's always looking for ways to improve and adapt.

About the Role

As a Senior Representative in our Customer Support Partnerships team, you will be the main point of contact for our Partner's Co-workers. You will handle a wide variety of needs, from answering general questions to resolving task-related issues and reviewing claims submitted by partners. Your role is critical in ensuring that our partners receive clear guidance, accurate information, and strong support.

Key Responsibilities

* Act as the primary point of contact for Partner Co-workers, answering claims, task issues, and general questions.

• Provide clear, timely, and empathetic communication to partners.
• Review and resolve partner-submitted claims and task issues with fairness, accuracy, and adherence to signed guidelines.
• Take ownership of complex partner cases, ensuring a smooth and transparent resolution.
• Review claims and task issue submissions to ensure alignment with partnership agreements and guidelines.
• Track trends in claims, task issues, and general questions, escalating recurring themes or risks to leadership.
• Use partner feedback and data to suggest improvements to processes, communications, and training materials.

What You'll Need

* Minimum 1-2 years of experience in customer support, claims handling, task issue resolution, or a related field.

• Strong problem-solving skills, with the ability to assess claims and task issues against established guidelines.
• Excellent communication skills (written and verbal), with a proven ability to deliver clear, empathetic, and professional support.
• High attention to detail and accuracy in documentation and case review.
• Strong sense of ownership, accountability, and ability to manage multiple requests at once.
• Fluency in Portuguese and French (written and spoken) is required.

What You'll Love About Working at arenaflex

* Flexible Work Arrangements: We value flexibility and choice, but also stay committed to regular in-person connection.

• Diverse Culture: We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate.
• Competitive Compensation: Our approach to compensation is designed to be competitive, transparent, and equitable.
• Benefits and Perks: We offer a range of benefits and perks, including employer-paid health insurance, a 401k match with immediate vesting, and generous time off.
• Professional Development: We're committed to helping our employees grow and develop their skills, with opportunities for training and education.

How to Apply

If you're a customer support professional with a passion for delivering exceptional experiences, we'd love to hear from you! Please submit your application through our website, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!

arenaflex is an Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. arenaflex is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apply for this job