Experienced Billing Customer Support Associate – Drive Revenue and Customer Satisfaction at arenaflex

At arenaflex, we're revolutionizing the way people work by creating premium, community-driven workplaces that foster collaboration, creativity, and productivity. As a Billing Customer Support Associate, you'll play a vital role in shaping the customer billing experience from start to finish, ensuring accuracy and efficiency in our billing operations while delivering exceptional customer service. If you're a detail-oriented, customer-focused professional with a passion for problem-solving and a drive to succeed, we want to hear from you!

About arenaflex

arenaflex is the largest premium workplace-as-a-service provider, home to the highest-rated workplaces in the industry. We're committed to creating great days for teams of all sizes and stages, including our own. Our team is built on the principles of collaboration, innovation, and a passion for delivering exceptional customer experiences. We believe that what makes a great day at work is the people on your team and the problems you get to solve together.

About the Role

As a Billing Customer Support Associate, you'll be responsible for ensuring the accuracy and efficiency of our billing operations, while serving as a key liaison between our customers and internal teams. You'll be a key player in shaping the customer billing experience from start to finish, managing the customer billing experience from invoice generation to resolving payment issues with professionalism, empathy, and a solutions-oriented mindset.

Responsibilities

* Serve as a primary point of contact for client billing and accounts receivable inquiries, providing clear, empathetic, and professional communication to resolve issues effectively.

• Handle sensitive and complex billing matters with discretion, prioritizing member satisfaction and adhering to internal policies.
• Work within cross-functional teams to resolve payment and billing errors.
• Implement quality assurance for all billing-related processes.
• Utilize accounting and AR platforms such as Salesforce, Stripe, or similar tools to manage customer accounts and ensure data integrity.
• Identify trends, suggest improvements, and contribute to optimizing the billing and collections process.
• Balance multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail in a fast-paced environment.
• Provide billing-related support for the Special Projects team in a manner that adheres to their timeline.
• Review monthly invoices to ensure clarity and accuracy before posting on the member billing portal.
• Support location managers with any AR or billing-related inquiries and assist with executing transactions within Salesforce.
• Compile detailed statements of accounts including invoice breakdowns, payment allocation, credit memos, and refunds for members upon request.
• Collaborate effectively with teams across time zones, particularly supporting coordination between East Coast and West Coast operations.

About You

* Proven ability to communicate clearly and empathetically with customers, both verbally and in writing.

• Strong problem-solving skills with a focus on delivering solutions that prioritize customer satisfaction.
• Familiarity with accounting systems and AR platforms (e.g. Zendesk, Salesforce, Stripe, or similar).
• Ability to handle sensitive billing issues with professionalism, discretion, and a member-first mindset.
• Comfortable managing multiple tasks and deadlines with strong attention to detail in a fast-paced environment.
• Experience working cross-functionally with teams such as Accounting, Operations, and Sales.
• Strong analytical skills and the ability to work independently and collaboratively.
• Ideally located on the East Coast and willing to work some West Coast hours to support cross-time-zone collaboration.
• Bachelor’s degree or equivalent work experience required.
• Nice to have: experience in Billing/Accounts Receivable and a strong customer service orientation.
• 1+ years of experience in a customer service or client-facing support role, ideally in a billing or accounting environment.

Compensation and Benefits

The annual base compensation range for this role is between $55,000 - $60,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 10% bonus and participation in our long-term incentive program. Base and bonus compensation are just two components of arenaflex's total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity

arenaflex is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, respectful, and empowering. We believe that our team members are the driving force behind our success, and we're committed to providing a supportive and collaborative environment that fosters growth, innovation, and creativity. If you're a customer-focused, detail-oriented professional with a passion for problem-solving and a drive to succeed, we want to hear from you! Apply now to join our team and be a part of shaping the future of work at arenaflex. Apply for this job