Experienced Bilingual Customer Service Representative – Automated Speed Enforcement Call Center (Law Enforcement Background Required)
At arenaflex, we're dedicated to increasing community safety through innovative technology that's accurate, transparent, and citizen-focused. Our mission is to empower municipalities and law enforcement agencies with cutting-edge compliance and enforcement solutions. As a key member of our team, you'll play a vital role in supporting our Automated Speed Enforcement (ASE) program, ensuring that citizens receive clear and respectful assistance regarding speed camera enforcement tickets.
About arenaflex
arenaflex partners with municipalities and law enforcement agencies to provide innovative compliance and enforcement solutions. Our mission is to increase community safety through technology that is accurate, transparent, and citizen-focused. We're committed to fostering a supportive and mission-driven team culture that values collaboration, innovation, and customer-centricity.
Key Responsibilities
As an Experienced Bilingual Customer Service Representative, you'll be responsible for:
- Providing bilingual (English/Spanish) customer service calls to support citizens with questions about speed camera enforcement tickets, ensuring that they receive clear and respectful assistance.
- Reviewing, validating, and approving automated speed enforcement events for compliance and accuracy, applying your knowledge of law enforcement procedures to ensure fair and consistent event reviews.
- Accurately documenting case details and escalating issues as necessary, utilizing Dacra Tech software platforms to manage cases and approvals.
- Educating citizens on ASE processes while maintaining professionalism and empathy, contributing to team efforts that improve service quality and community trust.
- Utilizing your technical skills to navigate software platforms, including Microsoft Office applications, to efficiently manage cases and approvals.
Qualifications
To succeed in this role, you'll need:
- Former sworn police officer experience, with a strong understanding of law enforcement procedures and protocols.
- Bilingual in English and Spanish (oral and written) required, with the ability to communicate effectively with citizens from diverse backgrounds.
- Strong communication, conflict resolution, and customer service skills, with the ability to work independently in a remote setting after training.
- Tech-savvy, with comfort using software applications, including Microsoft Office.
- Prior call center or public-facing customer service experience is a plus, but not required.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Comprehensive medical, dental benefits, and optional Vision Insurance.
- Company-paid LTD, STD, and Life/AD&D Insurance.
- 401K Plan with Company match.
- In addition to Company holidays, you'll accrue paid vacation at the rate of 3 weeks per year.
- Remote working at least three days per week, currently four days per week.
- Profit sharing.
- Participation in the company bonus program, based on individual and company performance, prorated based on start date.
Work Environment & Training
As a full-time remote role, you'll enjoy the flexibility to work from anywhere, with ongoing virtual training and support provided. You'll also participate in a 2-day in-person training at arenaflex headquarters in Itasca, IL, to ensure a smooth transition into the role.
Career Growth Opportunities
At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have opportunities to:
- Develop your technical skills, with ongoing training and support provided.
- Take on additional responsibilities and contribute to team efforts that improve service quality and community trust.
- Participate in profit-sharing and bonus programs, based on individual and company performance.
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid vacation and holidays.
Join our team today
If you're passionate about community safety, customer-centricity, and innovation, we encourage you to apply for this exciting opportunity. As a valued member of our team, you'll have the chance to make a meaningful impact, while enjoying a supportive and mission-driven work environment. Apply now to join our team at arenaflex and take the first step towards a rewarding career in customer service and community safety. [Apply to this job](https://www.simplyhired.com/job/O2qe1vrUmXg3TUlV4Sbh06XsqmDvQSvWp4GGNa4Tphi1Mu2ri0pAlA?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply To this Job](https://www.simplyhired.com/job/O2qe1vrUmXg3TUlV4Sbh06XsqmDvQSvWp4GGNa4Tphi1Mu2ri0pAlA?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job