Experienced Healthcare Customer Service Representative – English & Bilingual (Remote) Opportunity in Tennessee

Are you a motivated and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a global leader in digital business services, as a Healthcare Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch support to our clients' customers, leveraging your exceptional communication skills, problem-solving abilities, and adaptability.

About arenaflex

arenaflex is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry.

Benefits of Working with arenaflex

* Paid Training to equip you with the skills and knowledge needed to excel in your role

• Competitive Wages that reflect your value to our team
• Comprehensive Benefits Package, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to recharge and pursue your passions
• Employee Wellness and Engagement Programs to support your physical, emotional, and mental well-being

Teleperformance and You

At arenaflex, we believe that our people are our greatest asset. We strive to create an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day. As a Healthcare Customer Service Representative, you will be part of a collaborative and engaging team that is dedicated to making a positive impact on our clients' customers. You will have the opportunity to interact with people from diverse backgrounds, cultures, and experiences, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement and professional growth.

Responsibilities

As a Healthcare Customer Service Representative, your key responsibilities will include:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be considered for this role, you must:

• Be able to work remotely in a virtual team environment
• Have 6 months of customer service experience (preferred)
• Be over 18 years of age
• Be able to type 25 wpm
• Have a High School Graduate or GED
• Be comfortable with desktop computer systems
• Possess proven oral and written communication skills
• Demonstrate logical problem-solving skills
• Be able to navigate Windows operating systems
• Possess organization and work prioritization skills

For English-Speaking Representatives:

* Fluency in English: Excellent verbal and written communication skills in English are required.

For Bilingual Representatives (English & Spanish):

* Fluency in English and Spanish: Excellent verbal and written communication skills in both English and Spanish are required to support our diverse customer base.

Work from Home Requirements:

* Internet Connection Requirements:

• Minimum subscribed Download rate equal or exceeds 25.0 MBPS
• Minimum subscribed Upload rate equal or exceeds 10.0 MBPS
• ISP must have no packet loss and Ping under 30MS
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

How to Apply

To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-arenaflex.icims.com/jobs/67946/healthcare-customer-service-representative---remote/job?mode=view

Job Type:

Full-time

Pay:

$14.75 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

* 8 hour shift

Work Location:

Remote Apply for this job