Experienced Customer Service Associate II – Returns & Exchange (Full Time 20 – 34 hours) – Hicksville, NY
At arenaflex, we're not just building homes, we're building a better everyday life for the many. As a Retail Customer Service Associate II – Returns & Exchange, you'll be at the forefront of delivering exceptional customer experiences, ensuring that every interaction is a positive one. If you're passionate about making a difference, growing with a dynamic team, and sharing your unique perspective, we want to hear from you.
Why We'll Love You
We're looking for someone who embodies arenaflex's values of inclusivity, acceptance, and a passion for thinking differently. You're a customer-centric individual who thrives in a fast-paced environment, always looking for ways to improve the shopping experience for our customers. Your unique perspective and creativity will help us innovate and grow as a team.
A Job at arenaflex is More Than Just a Career
At arenaflex, we're not just a home furnishings company; we're a community of individuals who share a common goal: to make a better everyday life for the many. Our team is diverse, passionate, and dedicated to growth and development. As a Retail Customer Service Associate II – Returns & Exchange, you'll have the opportunity to contribute to our mission, learn from experienced colleagues, and develop your skills in a supportive and inclusive environment.
Key Responsibilities
As a Retail Customer Service Associate II – Returns & Exchange, your day-to-day responsibilities will include:
* Creating a positive customer experience by ensuring accurate transactions and/or orders, and recording information accurately to inform future improvements to customers' shopping experience.
* Meeting customers' needs, solving problems independently, and recognizing when to escalate to a manager.
* Building loyalty by ensuring a positive customer journey during the arenaflex shopping experience.
* Building emotional connections through meaningful and empathetic interactions with customers.
* Providing customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO), and offering and selling services to customers during the handover process when needed.
* Providing the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.
Let's Connect
If you're passionate about delivering exceptional customer experiences, growing with a dynamic team, and sharing your unique perspective, we want to hear from you. Apply now to join our team at arenaflex!
Job Type
* Permanent, Full-time
* Hours: 20-34 hours per week, with open work availability including weeknights and weekends
Benefits
* Competitive benefits and perks, including:
+ Medical and Rx*
+ Dental
+ Vision
+ 401k
+ Meal deal
+ Store discount
+ Autism coverage
+ Parental leave
+ Pet insurance
+ Education assistance
+ And more!
Qualifications
* 1 year sales or customer service experience preferred
* High School Diploma or equivalent
Why You'll Love Us
At arenaflex, we're proud of our Swedish heritage and the values that guide us: inclusivity, acceptance, and a passion for thinking differently. Our beautiful home-furnishing products and solutions are made with care for our planet, and we're committed to reaching millions of customers around the world. Our team is diverse, passionate, and dedicated to growth and development, and we want you to join us!
Expected Salary
* Starting pay rate range: $18.35 - $26.20 per hour
Location
* Hicksville, NY
Apply Now
Don't miss this opportunity to join our team at arenaflex! Apply now to become a Retail Customer Service Associate II – Returns & Exchange and start building a better everyday life for the many.
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Join Our Team at arenaflex
At arenaflex, we're not just building homes, we're building a better everyday life for the many. As a Retail Customer Service Associate II – Returns & Exchange, you'll be at the forefront of delivering exceptional customer experiences, ensuring that every interaction is a positive one.
Why We'll Love You
- You have a passion for delighting customers.
- You understand greatness requires thinking differently.
- An inclusive and accepting work environment is important to you.
A Job at arenaflex is More Than Just a Career
At arenaflex, we're not just a home furnishings company; we're a community of individuals who share a common goal: to make a better everyday life for the many. Our team is diverse, passionate, and dedicated to growth and development.
Key Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the arenaflex shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Provides the customer with a simple and smooth returns and exchange experience.
Let's Connect
If you're passionate about delivering exceptional customer experiences, growing with a dynamic team, and sharing your unique perspective, we want to hear from you. Apply now to join our team at arenaflex!
Job Type
Permanent, Full-time
Benefits
- Competitive benefits and perks, including:
- Medical and Rx*
- Dental
- Vision
- 401k
- Meal deal
- Store discount
- Autism coverage
- Parental leave
- Pet insurance
- Education assistance
- And more!
Qualifications
- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
Why You'll Love Us
At arenaflex, we're proud of our Swedish heritage and the values that guide us: inclusivity, acceptance, and a passion for thinking differently. Our beautiful home-furnishing products and solutions are made with care for our planet, and we're committed to reaching millions of customers around the world.
Expected Salary
Starting pay rate range: $18.35 - $26.20 per hour
Location
Hicksville, NY
Apply Now
Don't miss this opportunity to join our team at arenaflex! Apply now to become a Retail Customer Service Associate II – Returns & Exchange and start building a better everyday life for the many.
``` Apply for this job