Experienced Ecommerce Support Specialist – Luxury Furniture Order Management

At arenaflex, we're a leading online retailer of luxury furniture and decor, serving a global clientele of top interior designers and private collectors. Our commitment to craftsmanship, bespoke design, and exceptional service has earned us a reputation as a trusted resource for timeless interiors and refined living. We're now seeking a reliable and detail-oriented Ecommerce Support Specialist to join our team in our Westwood, NJ office.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're committed to fostering a culture of collaboration, creativity, and continuous learning. As an Ecommerce Support Specialist, you'll play a vital role in ensuring the smooth operation of our online store, working closely with our ownership team to prioritize tasks and maintain workflow.

Key Responsibilities

As an Ecommerce Support Specialist, you'll be responsible for the following key areas:

Order Processing & Management

+ Enter and update customer orders accurately, ensuring that all details are correct and up-to-date. + Confirm custom product specifications and timelines with customers, ensuring that their expectations are met. + Monitor order status and manage records for tracking and delivery, ensuring that customers are informed and up-to-date.

Shipping & Fulfillment Support

+ Communicate with suppliers, warehouses, and carriers to ensure timely and accurate shipping. + Track shipments and resolve delivery issues, ensuring that customers receive their orders on time. + Keep order details up to date and customers informed as needed, providing exceptional customer service.

Administrative & Operational Support

+ Maintain files, documentation, and internal systems, ensuring that all records are accurate and up-to-date. + Assist with reporting, project tracking, and general tasks, providing administrative support to the ownership team. + Work with ownership to help prioritize tasks and maintain workflow, ensuring that all tasks are completed efficiently and effectively.

Required Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• Strong attention to detail and organizational skills: You'll need to be meticulous and detail-oriented, with excellent organizational skills to manage multiple tasks and priorities.
• Clear written communication and follow-through: You'll need to be able to communicate effectively with customers, suppliers, and internal teams, ensuring that all tasks are completed accurately and on time.
• Experience using online tools and cloud-based platforms: You'll need to be familiar with online tools and cloud-based platforms, such as Shopify, QuickBooks, or Google Workspace.
• Ability to manage multiple tasks with accuracy: You'll need to be able to prioritize tasks and manage multiple projects simultaneously, ensuring that all tasks are completed accurately and on time.
• Dependable and self-motivated: You'll need to be reliable and self-motivated, with a strong work ethic and a commitment to delivering exceptional results.

Preferred Experience

While not required, the following experience would be beneficial:

• 3+ years in ecommerce, order entry, or administrative support: You'll have experience working in an ecommerce environment, with a strong understanding of order entry, shipping, and logistics.
• Familiarity with Shopify, QuickBooks, or Google Workspace: You'll have experience using online tools and cloud-based platforms, such as Shopify, QuickBooks, or Google Workspace.
• Experience in shipping, logistics, or back-office operations: You'll have experience working in shipping, logistics, or back-office operations, with a strong understanding of supply chain management and order fulfillment.
• Experience or Interest in home furnishings or interior design (a plus): You'll have a passion for home furnishings or interior design, with a strong understanding of the industry and its trends.

Career Growth Opportunities and Learning Benefits

As an Ecommerce Support Specialist at arenaflex, you'll have opportunities to grow and develop your skills, with access to:

• Regular training and development programs: You'll have access to regular training and development programs, designed to help you develop your skills and knowledge.
• Mentorship and coaching: You'll have the opportunity to work with experienced team members, who will provide guidance and support to help you succeed.
• Career advancement opportunities: You'll have opportunities to advance your career, with a clear path for progression and growth.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're committed to fostering a culture of collaboration, creativity, and continuous learning. As an Ecommerce Support Specialist, you'll work in a hands-on, small-office environment, with a focus on teamwork and collaboration.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $20.00 - $30.00 per hour: You'll be paid a competitive hourly rate, depending on your experience and qualifications.
• Flexible schedule: You'll have a flexible schedule, with the ability to work from home or in the office.
• Paid time off: You'll have paid time off, including vacation days, sick leave, and holidays.

How to Apply

If you're a motivated and detail-oriented individual with a passion for ecommerce and customer service, we'd love to hear from you. Please email your resume and cover letter to [email protected], with the subject line "Ecommerce Support Specialist – Application". We can't wait to hear from you! Apply for this job