[Remote] Sales Support Representative

Note: The job is a remote job and is open to candidates in USA. BSN SPORTS, a leader in team athletic gear, is seeking a Sales Support Representative to assist their Sales Pros in managing the order process efficiently. The role involves providing support in order entry, product availability checks, and maintaining communication between sales and vendors.

Responsibilities

• Provide support to Sales management and Sales Pros, including, assist and train Sales Pros on order entry
• Research vendor issues and check availability of products
• Responsible for returns/replacements for assigned sales pros
• Managing sales reports for orders processed
• Responsible for opening, running and closing of customer web stores (MTS)
• Responsible for communicating issues between sales and other departments
• Responsible for keeping open communication with vendors
• Checking stock, tracking product and speaking directly with customers
• Continuing education around knowledge of products

Skills

• Self-motivated team player, with the ability to work independently with minimal supervision
• Passion for working with multiple outside sales professionals at a time
• Ability to navigate ambiguity within a complex, dynamic and rapidly changing environment
• Incorporate customer-centric values and SPIRIT principles into the company's mission, vision, and core values
• Attention to detail, ability to multitask, remain organized and prioritize tasks with strict deadlines
• The ability to communicate effectively (written & verbal) across all organizational levels
• Must be comfortable with conflict resolution
• Ability to work in a fast-paced environment and pivot focus of responsibilities in a smooth and efficient manner
• Strong knowledge of our products
• Proficiency in Microsoft Office including Excel, Word, Outlook and Teams
• Proficiency in SAP, QOE, CRM (Engage), order flow management, etc
• High school diploma or GED required
• 1-2+ years of customer service or sales support experience
• Associate's degree preferred
• Team sports experience preferred

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Company Overview